Case Manager

About the Job

Job Summary

Under the supervision of the Assistant Housing Director, the Housing Case Manager will be responsible for providing supervision of the youth both on-site and at off-site activities, case management, group facilitation, youth assessments, crisis phone counseling, client data collection, documentation, file maintenance, reporting maintenance issues and ensuring that the program is facilitated in a manner that meets Urban Peak's mission. Case Managers will work with youth at either the shelter or a housing program.

Urban Peak serves a wide variety of youth in shelter and/or housing that are experiencing homelessness. The continuum of need ranges from high functioning youth to youth with severe behavioral health concerns. This position will ensure that interactions, interventions, and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.

Who You Are:

• A master s degree in social work, psychology, or child development AND a minimum of two (2) years treatment-oriented or case management experience; OR a bachelor s degree in behavioral science, human services, or related fields AND three (3) years experience working with children/youth; OR 5 years full-time (FT) experience with homeless or runaway youth.
• Lived experience reflective of the youth we serve is encouraged but not required.
• The ability to connect well, work effectively, and communicate in a culturally responsive manner with a diverse youth population.
• An understanding of trauma informed care and harm reduction principles and an ability to implement these approaches.
• Ability to handle multiple tasks and to assess and change priorities based upon agency and client needs, in an environment that sometimes includes interpersonal conflict and chaos.
• Data collection and the ability to maintain accurate and thorough client files and HMIS database
• Skilled in oral and written communications, negotiating and mediating, particularly in sensitive situations.
• Able to make sound decisions, using available information while maintaining appropriate confidentiality.
• Able to function as a member of an interdisciplinary team and work with collaborating agencies.
• Able to manage tasks and activities in an environment that sometimes includes interpersonal conflict and chaos.
• Team-oriented and able to coordinate with various departments and staff.
• QMAP certified or eligible for QMAP certification.
• Confidence in timely and accurate data collection and the ability to maintain accurate and thorough client files (this position will utilize Salesforce).
• Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
• Skilled in mediating and de-escalating, particularly in sensitive situations. Able to make sound decisions, using available information while maintaining appropriate confidentiality.
• Able to function as a member of an interdisciplinary team and work with collaborating agencies.
• Must be team-oriented and able to coordinate with various departments and staff.
• Ability to work autonomously at off-site housing.
• Experience with transitional housing programs preferred.
• CAC II certification preferred.
• Must be insurable as a driver on Urban Peak's auto liability policy to transport youth using an Urban Peak vehicle and/or an approved personal vehicle.
• Ability to use second language in written and verbal communication is desired but not a requirement (most common languages in the Denver Metro area).
• Must pass both federal and state background checks.
• Must pass pre-employment TB screening.
• Must pass a pre-employment physical examination.

What You Will Do:

The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.

Case Management:

• Meets with assigned youth to obtain history and complete assessments.
• Provides personal interest and attention to each youth, remaining sensitive to the objective of supporting each youth in social, emotional, and intellectual development.
• Provide guidance to youth that is based in the principles of trauma informed care and positive youth development.
• Assists youth and other involved persons in facilitating safe and stable housing for the youth, working with youth to develop individual service plans and aftercare plans to achieve their goals.
• Conducts and/or participates in Teamings with persons involved with youth.
• Provides weekly counseling sessions with each youth participant to review progress towards action plan objectives, revise plans, and provide support and accountability.
• Acts as a positive role model to further Urban Peak's goals.
• Attends all required training, staff meetings and client reviews, being prepared to address client issues.
• Collaborates with other agencies for service delivery needs, staying current on resources and developments in this area of specialization.
• Works with parents, legal guardian, or…