Program Assistant

Job Title: Program Assistant

FLSA Status: Full Time - non-exempt

Reports to: Shift Supervisor

Schedule: Overnight

Supervises: N/A

Rate of Pay: $21.63/hour

Closing Date: 11/21/2025

• Health, vision, dental, life as well as voluntary life and disability insurance
• Sick leave benefit - 1 day per month, 12 sick days per year (accrual and availability begins at hire)
• Vacation benefit - 10 vacation days per year, accrued at the rate of .0385 hours for each hour worked, excluding overtime (accrual begins at hire but may not be used until the completion of six months of employment)
• One floating day off for use (accrued immediately, and again annually, but may not be used until the completion of the initial three-month introductory period of employment)
• Pension Plan (after one year of continuous service)
• Voluntary Tax-Deferred Annuity Plan (403(b) plan)

The Salvation Army Denver Metro Social Services (DMSS) is seeking a program assistant. The program assistant role is responsible for the safety and security of the households, staff, and volunteers who are temporarily staying at facilities serving individuals or families who do not have permanent housing. Program assistants treat all those receiving services with dignity and understanding. Program assistants implement the rules of the program fairly and equitably.

Any special or unusual concern is to be brought to the immediate attention of the supervisor. Assigned shift may include: overnight, weekends or days.

• Customer Service: provide strong customer service to guests, which always includes positive and supportive communication.
• Build and maintain professional relationships with shelter residents, partners, volunteers & staff.
• General front desk/reception duties include answering phones, adhering to program check‑in procedures, greeting and assisting guests in alignment with program services and procedures.
• Provide information and referral to social service programs as needed or refer to appropriate staff as needed.
• Maintain accurate count of guests, partners and visitors who are on site at all times.
• Understand and communicate expectations of bed agreement at program location, ensuring compliance with policies and accurate record‑keeping.
• Communicate urgent concerns following the appropriate chain of command and communication methods.
• Address conflicts and mediate issues to ensure a peaceful and safe environment.
• Conduct routine safety checks both inside and outside the shelter, ensuring the premises remain secure and all residents are safe.
• Respond promptly and effectively to emergency situations, including medical or safety concerns, following established shelter protocols to protect the well‑being of households and staff within the protocol.
• Provide meal service in compliance with Serv Safe regulations during designated time periods.
• Maintain all shift notes, program materials, client files and data, in accordance with contract and organizational policies.
• Conduct guest unit/bed assignment check as assigned to support guests' adherence to program expectations.
• Pack up client items when abandoned or when guests are asked to leave, in accordance with program policy and only when assigned.
• Assist with the cleaning and upkeep of the facility, both indoors and outdoors, ensuring the shelter remains clean, organized, and welcoming.
• Complete all required training in adherence to the training schedule and in compliance with contract, organizational and program needs.
• Attend all staff meetings as assigned.
• Performs all other duties as assigned.
• This description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbent may be requested to perform job‑related responsibilities as well as other tasks not stated in this position description.

High School diploma or G.E.D. required.

• Conflict Resolution: provide a positive, solution‑focused approach to conflict.
• Self‑Direction: work independently within clear parameters within a team environment.
• Problem solving skills:
  Ability to assess complex and changing situations, identify barriers and develop…