Field Service Technician - Industrial Systems

Field Service Technician - Industrial Systems

Apply for the Field Service Technician – Industrial Systems role at Sagent.

This role is a field-based position responsible for delivering on‑site customer support, equipment maintenance, and technical troubleshooting across an assigned geographic region. Field Service Technicians operate independently and are accountable for ensuring equipment uptime, customer satisfaction, and consistent, high‑quality service delivery.

Technicians must meet all field‑specific requirements, including technical proficiency, demonstrated field readiness, a clean driving record, and eligibility to satisfy any required exams, certifications, or licensing applicable to field service work within their assigned region.

As a Field Service Technician, you will perform scheduled service calls, emergency repairs, and equipment installations for commercial equipment such as scales, slicers, ovens, wrapping stations, and packaging machinery commonly used in grocery stores, delis, and similar retail environments. This customer‑facing role involves representing Sagent in the field and requires strong customer service skills, self‑motivation, and solid mechanical and technical troubleshooting ability.

Reliable transportation is essential, as daily driving may account for several hours of your workday while traveling to customer locations within your territory. This position is assigned to a specific service region, generally centered around the primary city listed in the job posting. While most work will occur within this local region and surrounding communities, occasional travel outside the immediate area may be required based on customer demand, business needs, or regional coverage needs.

Company‑provided onboarding, systems training, and procedural training will be provided by experienced Sagent technicians to ensure alignment with company standards, safety practices, and customer service expectations.

Primary responsibilities include performing calibrations and preventative maintenance (PM) on weighing and wrapping equipment independently within your designated business area. You will also troubleshoot at the module level, leverage technical support resources as needed, and assist other technicians with installations, repairs, and projects. Independent responsibility for complex repairs or advanced installations may be phased in over time based on demonstrated proficiency and business needs.

• Perform on-site repairs, installations, calibrations, and preventative maintenance on customer equipment in accordance with company standards and applicable regulatory requirements
• Troubleshoot mechanical, electrical, software, and PC-based issues, including module-level diagnostics
• Configure, network, and troubleshoot wired and wireless devices
• Communicate effectively with customers, clearly explaining findings, next steps, and service work performed
• Travel within the assigned service territory; participate in a rotational on-call schedule (typically home nightly)
• Maintain an accurate personal inventory of service parts; complete annual counts with less than 5% variance
• Accurately document all service activity and close work orders in a timely manner
• Submit expense reports and required paperwork promptly
• Maintain company-issued equipment including tools, laptop, phone, and test devices
• Follow all safety, quality, and regulatory requirements, including applicable Weights & Measures procedures
• Assist and collaborate with the Scheduling Analyst, Service Support Team, and field colleagues
• Provide detailed problem analysis when escalating issues to higher-level technical personnel
• Maintain strong professional relationships with customers, colleagues, sales teams, and leadership
• Maintain accurate daily timekeeping and activity punches
• Participate in the regional on-call rotation
• Perform other related duties as assigned

• Strong mechanical aptitude and technical problem-solving ability
• Proficiency in diagnosing and resolving electro‑mechanical, electrical, and PC-based issues
• Familiari…