Service Technician

At Patterson Companies, we’re looking for
** Service Technicians
** who are skilled problem-solvers with a passion for delivering outstanding customer service.

We are hiring Service Technicians in the following markets:
** Iowa, North Dakota, Minnesota, Nebraska, Colorado, & Oregon.*
* • Ability to thrive in a fast-paced environment
• Requires basic computer skills and/or ability to use smart phone/tablet
• Strong verbal and written communication skills
* Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training.
* Follow checklists, ensuring all critical parts are examined.
* Demonstrate knowledge on the installation procedures and jobsite protocol.
* Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis.
* Perform other duties as assigned
* ** Work Ethic:
** Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities.
* ** Problem Solving

Skills:

** Anticipates problems and customer needs and goes beyond training to find answers.
* ** Interpersonal

Skills:

** Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues. Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships.
* ** Inventory Management:
** Determines parts, supplies or tools needed to complete service requests. Manages vehicle inventory and restocks as necessary.
* ** Personal/Vehicle Safety:
** Safety is a primary focus for the Patterson Dental service department.  Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle.  Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road.
* High school diploma or equivalent
* Mechanical aptitude required
* Possesses strong work ethic and takes ownership of both company and customers goals/objectives
* Focused on understanding, meeting, and exceeding customer expectations
* Ability to thrive in a fast-paced environment
* Requires basic computer skills and/or ability to use smart phone/tablet
* Strong verbal and written communication skills
* Valid driver’s license along with good driving record
* Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required
* Excellent organization and problem-solving skills
* Knowledge of Microsoft Outlook, Excel and Teams is helpful
* Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
* 401(k) Match Retirement Savings Plan.
* Paid Time Off (PTO).
* Holiday Pay & Floating Holidays.
* Volunteer Time Off (VTO).
* Educational Assistance Program.
* Full Paid Parental and Adoption Leave.
* Life Works (Employee Assistance Program).
* Patterson Perks Program.
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