Installation Tech

Position: Installation Tech 1
** ESSENTIAL DUTIES AND RESPONSIBILITIES*
* * Develop and maintain good customer relations in a manner that exemplifies Rite-Hite's image and commitment to customer service.
* Compliance with all company policies and safety guidelines.
* Perform installation, inspection, and repair of equipment in the field in an expeditious manner while assuring the customer's needs are met and exceeded.  This is mainly accomplished individually but may sometimes be accomplished in small teams.
* Using the handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair, and installation, including service tickets, timesheets, open job tracking form and safety analysis sheets.
* Maintain compliance with operation and communication standards as per the Field Service Technician Handbook.
* This position requires the operation of a service vehicle in compliance with DOT Driver Qualification standards, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools.
* Work closely with all other departments in the company, communicating and coordinating activities to efficiently maximize customer satisfaction.* “Occasional (under 20% annually) domestic overnight travel may be required for training, supporting customers at other offices, etc. may be required.”The pay range for this position is $20-35. We take geographic differentials into consideration in areas of higher cost of living. We offer nine paid holidays (New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day After Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve).

New employees are eligible for up to two weeks of vacation (pro-rated based on hire date within 1st year of employment). We offer additional paid time off based on tenure. Based on time in the job, you will be eligible for additional PTO (vacation, sick leave, etc.). We offer 72 hours PTO (1 hour for every 40 worked) to employees in Colorado.

Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and that is consistent with Rite-Hite's image as the industry leader in customer service. As skills and knowledge develop, guide other Service Technicians with less skills/knowledge through complex problems in the field.  This may include training other Service Technicians in the proper field installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's commitment to customer service.

Follow all customer-specific requirements, policies, safety guidelines and directions on their work sites.

Other duties may be assigned.
** EDUCATION and/or EXPERIENCE
** High school diploma or general education degree (GED); and  One to five year’s experience in repair and service of hydraulic, mechanical, and electrical equipment
** KNOWLEDGE / SKILL REQUIREMENTS
** Ability to read and interpret documents such as safety rules, blueprints & schematics, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
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* SUPERVISORY RESPONSIBILITIES:

** This role will not have supervisory responsibilities.
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