Scheduler​/Dispatcher

Position: Scheduler / Dispatcher
About Us:

At Advanced Professional Security (APS), we pride ourselves on providing top-tier security services with professionalism, reliability, and integrity. Our team is growing, and we're seeking a dedicated and experienced Scheduler/Dispatcher to join our fast-paced operations department. If you're detail-oriented, calm under pressure, and thrive in a coordination-heavy environment, we want to hear from you.



Position Overview :

The Scheduler/Dispatcher is responsible for ensuring all security posts are staffed with properly trained personnel, managing day-to-day scheduling needs, dispatching guards in real time, and responding to last-minute coverage issues. This role is critical in maintaining client satisfaction and operational efficiency.



Key Responsibilities :

• Develop and maintain weekly/monthly guard schedules for multiple client sites
• Dispatch security personnel to assigned locations promptly and accurately
• Monitor attendance, call-outs, and shift confirmations
• Respond to staffing emergencies and adjust schedules in real time
• Maintain clear communication with guards, supervisors, and clients
• Ensure coverage complies with labor laws, licensing requirements, and company policies
• Maintain up-to-date records of guard availability, time-off requests, and incidents
• Collaborate with recruitment and HR for onboarding and scheduling new hires
• Use scheduling and dispatch software effectively (e.g., Track Tik, WhenIWork, or similar)

Qualifications:

• 2+ years of experience in scheduling, dispatching, or coordinating staff (security industry preferred)
• Strong organizational and time-management skills
• Excellent communication and interpersonal abilities
• Proficient in scheduling software and Microsoft Office Suite
• Ability to remain calm under pressure and manage multiple priorities
• Willingness to work occasional evenings, weekends, or holidays if required

What APS Offers:

At Advanced Professional Security, we believe our people are our most valuable asset. We offer a supportive and professional environment where your skills are recognized and rewarded.

Employee Benefits:

• Full Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO) and Paid Holidays
• Career Growth and Advancement Opportunities
• Ongoing Training and Professional Development
• Supportive Management and Team Culture

Qualities We Look For:

• Dependability and commitment to excellence
• Strong problem-solving and critical thinking
• High level of integrity and professionalism
• Flexibility and adaptability in dynamic situations
• Strong team player with a proactive mindset

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