Family Service Representative

The Family Service Representative provides exceptional service to individuals and families in the Diocese of Cleveland. This role involves assisting Funeral Directors with burial details, consulting with families, selling cemetery products and services, building strong relationships, and educating on Catholic Cemeteries Association (CCA) burial products and services.

Location: All Saints Northfield: 480 W Highland Rd, Northfield, OH 44067

Travel: Ability to travel between other cemetery offices.

Compensation: $30,000 - $110,000 ($30,000 draw against commission).

• Educate and assist families with cemetery burial needs on a pre-need or at-need basis.
• Quote accurate prices and credit terms; prepare sales contracts.
• Verify accuracy of information, maintain accurate inventory and sales records.
• Work with the Director of Sales to identify potential new inventory or services to meet customer needs.
• Act independently and responsibly to perform duties on a consistent basis.
• Maintain a positive attitude, assist clients with great care and compassion.
• Work with Pre-Planning Coordinator and provide assistance with off-site pre-planning events.
• Build relationships within the death and elder care industries.
• Attend seminars and training as appropriate.
• Complies with policies and professional standards. Follow company policies and procedures.
• Other duties as assigned by management.

• Bachelor's degree preferred or equivalent experience in sales and marketing in the service industry.
• Requires one (1) to three (3) years of sales and marketing experience.
• Cemetery Sales experience preferred.
• Must have reliable vehicle/transportation, valid driver’s license, required automobile insurance, and the ability to safely and independently operate said vehicle.
• Must be DISC Insurable.
• Ability to adapt to changes in the work environment.
• Ability to manage difficult or emotional customers.
• Dependable and responds to management direction.
• Ability to take initiative and develop innovative approaches and ideas.
• Ability to present ideas and information in a manner that gets others' attention.
• Ability to communicate with various individuals.
• An active listener with the ability and patience to respond to questions.

• Ability to adapt to changes in the work environment.
• Ability to manage difficult or emotional customers.
• Dependable and responds to management direction.
• Ability to take initiative and develop innovative approaches and ideas.
• Ability to present ideas and information in a manner that gets others' attention.
• Ability to communicate with various individuals.
• An active listener with the ability and patience to respond to questions.

• Ability to regularly walk the cemetery grounds
• Occasionally lift or move up to 25 pounds.

• Position will include appointments and meetings at cemetery offices and off-site appointments.

• Medical, Dental, Vision and Prescription Drug Insurance Coverage
• Health Savings Account (HSA)
• Employer provided Life Insurance
• FMLA, AD&D, EAP
• 403 (b) and pension plan
• Paid Vacation and Holidays
• Professional development assistance

Our Commitment and Difference:
Faith – Family – Trust – Compassion and Hope. CCA has been serving Catholic families throughout the Diocese of Cleveland since the mid – 1800s. Our caring staff will help you and your family with support and guidance as you find a place to cherish memories for generations to come. CCA is committed to ministering and assisting families before, during and after the death of a loved one.

We are proud to be part of the Diocese of Cleveland, and we are dedicated to constant improvement and enhancement while staying up to date with the latest technologies.

E-Verify: We verify the identity and employment authorization of individuals hired for employment in the United States.

This information does not constitute an expressed or implied contract or offer of employment. Any provision contained herein may be modified and/or revoked without notice.