Account Manager, Enterprise

About Us

First impressions matter. Task Ray is on a mission to ensure businesses get off to a great start with a flawless customer experience once the opportunity is marked Closed Won. Task Ray is the leader in post-sale work management in the Salesforce ecosystem. We help companies make the transition from sales to customer success frictionless, driving greater efficiencies and creating unmatched customer experiences - all within Salesforce.

Culture is at the heart of Task Ray. We look for team members who share our values and bring them to life in their own ways. If these resonate with you, Task Ray could be the place for you:

Connection. Cultivate authentic connections with customers, partners, and each other. We believe in a customer-first mindset across everything we do, continuously learning and focusing on the 'We' rather than the 'I'.

Integrity. We are transparent, sharing information and feedback freely. We infuse every action with honesty, fairness, and respect for customers and colleagues alike. We do the right thing, even when no one is watching.

Hunger. We have high expectations and expect high performance of ourselves and our teams. We constantly look to innovate and improve, unleashing our creativity and persistence to find solutions and deliver exceptional results.

Thrive. We love what we do and bring our best selves to work every day. We show up as real human beings who speak from the heart, value others' contributions and invest in each other's growth.

The Role

We are seeking a technically minded Enterprise Account Manager to own and grow strategic relationships across a portfolio of high-value enterprise customers. In this role, you will serve as a trusted advisor to senior stakeholders, proactively managing complex accounts to drive long-term customer success, retention, and expansion. You will own churn and contraction risk mitigation, proactively managing renewals and customer commercial strategy to protect and grow revenue.

You will partner closely with Sales, Customer Success, Solution Engineering, and Marketing to deliver tailored solutions and achieve enterprise-level growth targets.

The ideal candidate brings a strong track record of engaging C-suite executives, identifying growth opportunities, and leading the commercial and technical expansion of Salesforce-native workflows. This is a high-visibility, 'hands-on' role where you will bridge the gap between business ROI and technical implementation, ensuring our largest customers are maximizing their Salesforce investment.

What you'll do:

• Account Ownership:
  Serve as the primary owner for assigned enterprise accounts, partnering with Customer Success, Solution Engineering, and Sales Leadership to develop and execute strategic account plans that drive growth and retention.
• Strategic Partnerships:
  Build trusting, collaborative relationships with senior decision-makers, including C-suite executives and key business and technical stakeholders. Understand their long-term objectives and position Task Ray as a strategic partner.
• Revenue Growth:
  Proactively manage a pipeline of renewals, expansions, and cross-sell opportunities to drive revenue growth while minimizing churn and contraction. This role is responsible for:

• Identifying and mitigating early indicators of contraction risk
• Developing renewal structures and licensing strategies aligned to customer value
• Leading commercial negotiations grounded in value realization and customer outcomes

• Quarterly Business Reviews (QBRs):
  Lead QBRs and Executive Business Reviews in partnership with Customer Success Managers, delivering data-driven insights, ROI analysis, and strategic recommendations.
• Complex Sales Cycles:
  Own the full sales lifecycle including discovery, solution design, objection handling, proposal development, negotiations, contract review, and closing, while leading high-level business and technical discussions.
• Cross-functional Collaboration:
  
  Partner with Sales, Sales Engineering, Customer Support, Professional Services, and Marketing to ensure a cohesive customer experience and successful go-to-market execution.
• Customer Advocacy:
  Act as the voice of the customer internally, sharing insights and partnering with Product and Engineering to continuously improve the customer experience.
• Forecasting & Reporting:
  Maintain accurate forecasts and pipeline data in Salesforce; provide regular reporting on account health, growth opportunities, and risk.
• Continuous Improvement:
  Stay current on industry trends, competitive landscape, and product enhancements to advise customers on best practices and emerging solutions.
• Leadership & Enablement:
  Act as a subject-matter expert for enterprise accounts, helping to coach peers and contribute to the development of enterprise sales and account management standards.

What you bring to the table:

• 7+ years of experience in a customer-facing B2B SaaS role (AM, CSM, or Sales), managing large, complex accounts.
• 5+ years in a quota-carrying role with demonstrated success driving…