Director, Sales Engineering

Overview

Sugar

CRM is seeking you to join our team as the Director of Solution Consulting to support the entire Sugar

CRM Sales organization. You love being a customer-facing, hands-on technologist and are passionate about supporting the continuous growth across Sugar

CRM.

Using extensive market-based knowledge about CRM and CX (customer experience) business applications, combined with an in-depth understanding of Sugar

CRM’s software-platform architecture and capabilities, you are responsible for determining customer business objectives, discovery process, scoping and presenting the product vision. You will take ownership of the solution/technical aspects of a sales cycle and demonstrate how Sugar

CRM functionality can leverage positive business outcomes. In this role, you are the resident Sugar

CRM expert for both our internal and extended (reseller/partner) sales teams. This is a hands-on role and requires very strong customer interaction skills, presentation skills, an excellent understanding of a wide range of Enterprise software solutions, how to integrate these applications and the ability to work closely with internal and extended sales teams, and professional service engineering teams.

• Support and enable both the Direct and Sugar reseller channel partners in being knowledgeable and capable in the Sugar
  
  CRM application and as a platform for business solutions
• Lead the pre-sale aspects of the sales cycle, including initial discovery, requirements analysis, high-level solution design and the transition to the appropriate implementation and delivery services teams
• Effectively communicate, often through demonstration, Sugar
  
  CRM’s value as a solution to prospective customers
• Participate as a member of RFP and Tender response teams by creating the product, technical architecture, proposed application solution and delivery methodology sections
• Provide product application support to Sugar
  
  CRM inside, channel and direct sales teams
• Act as a strategist for the Sugar
  
  CRM application platform – identify functional capabilities with customer business objectives
• Promote the understanding of general CRM best practices, and advocate for Sugar
  
  CRM’s extensibility
• Provide expertise to identify and translate business requirements into a business platform vision
• Speak at trade conferences
• Support product marketing and promotion inside and outside the organization
• Develop and maintain assigned partner relationships
• Assist Marketing and Sales with the maintenance of current sales support materials, tools (e.g., demonstration tool kits) and selling documents
• Working with the Sugar
  
  CRM Training department, support sales/demo training for selected business partners

• 7+ years experience in pre-sales or similar role
• SaaS solution sales and configuration experience, and a general understanding of technical systems architecture, stacks and platforms
• Proven track record of successful pre-sales engagements, and interactions with C-level customer executives
• Good knowledge of enterprise business applications
• Familiarity with RFP and Tender best practices
• Strong communications skills (verbal and written), exceptional listening, presentation and demonstration skills, including good objection-handling skills
• Possesses a strong sense of teamwork, integrity, excellent self-motivation and a positive attitude
• Outstanding planning and time management skills, and ability to manage multiple, competing priorities and deliver just-in-time responses
• Ability to work with local and remote teams across different time-zones, and ability to travel (up to 25%)

• 3+ Customer Relationship Management experience
• Marketing Automation experience
• Business Analytics exposure
• BS / BA in relevant area

$140,000 - $170,000 a year

Eligible for up to $30,000 in variable compensation (Max $200,000 OTE). Expected salary range, depending on experience.

We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact,…