Sales Specialist

The Opportunity

The Renewals Sales Specialist is responsible for renewing, up‑selling,and closing license contracts for assigned accounts. Handle the entire renewals process for accounts, understand customer requirements, guide them through the renewal cycle, negotiate and issue proposals, forecast renewal opportunities, track purchase orders, and close renewals on time.

Utilize internal systems to accurately manage client renewal information, status, and reports to accurately forecast contract renewals.

The Renewals Sales Specialistrequirescombining solution expertise, business strategy, and top-tier service to maximize platform value and solution adoption within the customer base. You will work closely with relevant internal departments including

Account Executives and Directors, Product Specialists, Support Teams, Consultants, Contracting, Finance, and Legalto build awareness and influencefortimelyand successful renewals and expansion. In addition,youwill engage directly with customers to propose the value proposition of Adobe's solutions, support business requirements, and overcome objections to ensure the success of upcoming renewals.

• Manage a pipeline of customer contracts coming up for renewals
• Build relationships with customers to assist in the contract and renewal process
• Develop deep expertise and understanding of Adobe's Digital Experience subscription to drive positive renewals
• Research customer contracts and purchasing history in Adobe's various systems to create timely and accurate proposals for renewals
• When retention risks are detected, collaborate with Sales, Support team, and management to propose recovery plans

• Minimum of 3 years experience working in sales or working in related positions involved in the sales process
• Excellent interpersonal skills and the ability to handle professional interactions
• Ability to respond quickly to multiple ad hoc requests while meeting customer expectations
• Strong written and verbal communication skills; specific experience with remote teams
• Data driven, results driven, and strong presenting skills
• Ability to work under strict procedures, timelines and compliance
• Disciplined at prioritizing, organizing, and executing
• Good team player to collaborate with other specialization roles
• Strong problem-solving skills with high attention to detail

• Understanding the sales cycle and solution selling process into Strategic Accounts is helpful, but not required
• Excellent executive‑level communication skills (oral, written, presentation) with the ability to explain contractual concepts
• Understanding of Adobe Experience Cloud technologies
• Ability to use financial/quantitative data in decision making and recommendations
• Analytical reasoning, creativity, conceptual ability, critical thinking, and judgment skills
• Ability to see the big picture and plan accordingly, yet detailed enough to handle the day‑to‑day customer interactions

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry‑leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and Gen Studio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

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