Account Manager - Custom Software

Employment Type:

Full-time

FLSA Status:
Exempt

Pay Type:

Salary Exempt, $80,000 - $120,000 + Uncapped Commission

Work Location:

Remote with periodic travel required for role‑specific needs (e.g., conferences, client meetings, work‑related events), and mandatory travel to the Denver, CO office for in‑person meetings, training, and collaboration.

Travel Requirement:
Yes

Veil Sun delivers value‑based innovation for AI and Low‑Code driven custom applications. We provide immediate value for complex solutions while building for long‑term scalability. We begin with a customized Technology Blueprint to fully understand our customers’ business objectives, then design and deliver applications that drive quick ROI and strong user engagement.

We specialize in Quick Base development and consulting, cloud integration, and leading low‑code/no‑code platforms, including Mendix and Microsoft Power Apps. We’ve helped hundreds of growing companies achieve their business goals through a scalable technology vision.

The Account Manager is responsible for managing and growing relationships with existing Veil Sun clients. This role focuses on client retention, expansion, and satisfaction by identifying opportunities to deliver additional value through Veil Sun’s services and partner solutions. The Account Manager works closely with Delivery, Sales, and Partner teams to ensure successful outcomes, proactively manage the client roadmap, and drive incremental revenue within assigned accounts.

This is a client‑facing, consultative role ideal for someone who enjoys building trusted relationships, understands professional services delivery, and can translate business needs into technology solutions.

• Own and manage a portfolio of existing client accounts, serving as the primary point of contact.
• Build strong, long‑term relationships with key stakeholders and executive sponsors.
• Maintain a deep understanding of client business objectives, challenges, and success metrics.
• Proactively identify and mitigate churn risk.
• Manage client escalations in partnership with Delivery and leadership as needed.

• Identify, qualify, and close expansion opportunities including upgrades, renewals, cross‑sells, and add‑on services.
• Manage pricing discussions and renewal conversations within established guidelines.
• Ensure full understanding of client procurement process to accurately forecast and set expectations.
• Create value within existing relationships to gain introductions to new contacts, teams, and departments.
• Manage and forecast an expansion pipeline for Veil Sun services and partner offerings (e.g., Quickbase).

• Work closely with Delivery teams (Developers, Architects, Solution Engineers, Technical Project Managers) to align on scope, roadmap, and client expectations.
• Act as a liaison between Veil Sun, our technology partners, and client stakeholders.
• Support co‑selling efforts with partner sales teams as applicable.
• Ensure a smooth handoff from sales to delivery and ongoing alignment throughout the client lifecycle.
• Maintain balance of client advocacy and protecting internal alignment and best practices.

• Support strategic account planning for assigned clients.
• Participate in and present Quarterly Business Reviews (QBRs) for key accounts.
• Track and report on account health, pipeline, renewals, and expansion opportunities.
• Maintain accurate records and forecasts in CRM and other internal systems.

• 3–6+ years of experience in account management, client success, or sales within technology, software, or professional services.
• Experience managing existing client relationships with revenue responsibility.
• Consultative selling mindset with the ability to align client needs to solution capabilities.
• Strong communication skills, both verbal and written.
• Proven ability to manage multiple accounts and priorities simultaneously.
• Comfortable working in a fast‑paced, growth‑oriented environment.

• Experience working in a Technology Partner Program environment.
• Familiarity…