Customer Success Manager

Customer Success Manager (Expansion & Growth) About the Role

Raxia is on a mission to modernize healthcare patient financial engagement. Our AI platform connects fragmented health IT systems and workflows to create an efficient and intelligent consumer payment experience, making it easy for everyone to manage medical expenses.

We’re seeking a revenue-minded, performance-driven Customer Success Manager (CSM) who thrives in a fast-paced, ever-changing environment and understands how to deliver both customer value and commercial growth.

As a CSM, you will own the full post-sale customer lifecycle with a clear expansion and renewal quota—driving onboarding, adoption, retention, and net revenue growth across your book of business. This role is ideal for a CSM who enjoys selling through value, running commercial conversations, and being accountable for revenue outcomes.

We want someone who gets sh
* t done, understands how to tie product to measurable ROI, and can tactfully align internal and external stakeholders to maximize success—for both our customers and for Raxia.

Lead new customers through a smooth and effective onboarding experience that drives early product value and sets the foundation for long-term growth.

Own a portfolio of accounts with direct accountability for renewals, expansion quota attainment, and retention metrics. Treat your book like a business.

Proactively identify, position, and close expansion opportunities by leveraging product adoption, usage data, customer outcomes, and new use cases. Run expansion motions independently, from discovery through close.

Lead strategic, ROI-driven conversations with billing leaders, operators, and executives. Confidently present value, handle objections, negotiate terms, and drive consensus toward expansion and renewal.

Own the renewal process end-to-end, proactively mitigating risk and commercially managing renewals by reinforcing outcomes, value delivered, and future roadmap alignment.

Drive deep engagement with Raxia’s platform, ensuring customers are realizing ongoing ROI that supports expansion and long-term retention.

Track account health, adoption trends, renewal risk, and expansion pipeline in CRM. Forecast renewals and expansion revenue accurately and consistently.

Partner closely with Sales, Product, Engineering, and Implementation to unblock customers, close feedback loops, and support expansion execution.

Turn successful customers into advocates by helping them quantify results, share outcomes, and participate in references or case studies.

• 5+ years of experience in Customer Success, Account Management, or post-sale roles with a revenue quota in SaaS or healthcare technology.
• Demonstrated success owning and exceeding expansion and renewal targets (not just “supporting” sales).
• Proven ability to grow accounts through consultative selling, strategic account planning, and value-based positioning.
• Strong negotiation and commercial instincts—you’re comfortable discussing pricing, scope expansion, and contract terms.
• Experience leading executive-level conversations focused on ROI, outcomes, and business impact.
• Comfortable managing pipeline, forecasting revenue, and tracking performance in CRM systems.
• Excellent communication, presentation, and storytelling skills.
• Strong business acumen with the ability to connect product capabilities to customer financial and operational outcomes.
• Background in RCM, EHR, or practice management software strongly preferred.
• Bachelor’s degree in a business or technical discipline.

Consumer out-of-pocket medical costs are expected to surpass $505 billion by 2026, yet 75% of healthcare providers still rely on paper and manual processes for patient billing. Raxia is modernizing how patients engage with their healthcare finances—making it easier to pay, reducing administrative overhead, and increasing transparency for providers and patients alike.

• A true revenue-impact role at an early-stage startup solving real-world healthcare problems with AI and automation.
• Competitive salary plus variable compensation tied to expansion and retention performance.
• Participation in Raxia’s stock option incentive program.
• Remote-first environment with flexibility, ownership, and autonomy.