Sales Operations & Strategy Director

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

The Director of Sales Operations, Americas will report to the VP of Global Sales Operations & Development and serve as a critical partner to the SVP of Sales, Americas, providing forward‑looking strategic insights and operational leadership. This role goes beyond traditional sales operations by helping the SVP see "around the corner"—identifying trends, risks, and opportunities before they materialize and driving proactive decision‑making.

You will be managing the sales support functions essential towards sales force productivity, including strategy and territory planning, sales forecasting, sales program execution, sales process implementation, and sales tool utilization. Additionally, you will be responsible for assisting the SVP to elevate the overall productivity and effectiveness of the Americas sales organization.

• Forecasting & Planning:
• Coordinates and helps drive Americas sales forecasting and planning processes on behalf of the SVP, Americas Sales.
• Proactively monitors and ensures a high level of quality, accuracy, and process consistency within the sales organizational forecasting and planning efforts.
• Elevate the standard and as needed assist in the coordination and quality of sales planning activities, QBRs, Pipeline Reviews, and MEDDPPICC‑driven deal reviews.
• Performance Analysis & Reporting:
• Lead the execution of data‑driven sales strategies, ensuring that sales leaders have the right information to make timely and informed decisions.
• Provide presentations with concise analysis, trending, and insights as to how to improve sales performance, productivity, and sales pipeline. Execute Americas‑based sales initiatives that drive improved sales performance.
• Assist sales leaders with sales performance reporting and metrics. Assure the accuracy and quality of sales reporting and dashboards are leveraged and assists in the development and adoption of new reporting tools and business intelligence systems.
• Help sales leaders prepare to lead the weekly, monthly, and quarterly forecast and pipeline review calls in the Americas.
• Work with the sales, channel, and marketing to implement global reporting needs and frequency to ensure that critical real‑time data is made available to stakeholders.
• Build out metrics and reporting for New ARR (new logos, upsell/cross‑sell) and Churn at a Geo and Regional level.
• Strategic Support & Market Analysis:
• Support territory and accounts assignment and the annual and quarterly planning process.
• Partner with Americas leadership in territory planning.
• Partner with Americas leadership on new market analyses and evaluating new market entries.
• Proactively provide data‑driven insights into the Americas business with recommendations to continually improve and grow.
• Cross‑Functional Collaboration & Team Development:
• Partner with Americas leadership and HR leadership to monitor, analyze, and provide metrics and insights into the Americas team to drive towards a high‑performing sales organization.
• Work with Americas…