Senior Sales Operations Specialist

At Lighthouse, we’re on a mission to disrupt commercial strategy for the hospitality industry. Our innovative commercial platform takes the complexity out of data, empowering businesses with actionable insights, advanced pricing tools, and cutting-edge business intelligence to unlock their full revenue potential.

Backed by $370 million in series C funding and driven by an unwavering passion for growth, we’ve welcomed five companies into our journey and have surpassed $100 million in ARR in 2024. Our 850+ teammates span 35 countries and represent 34 nationalities.

At Lighthouse, we’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀

We are looking for a full-time Senior Sales Operations Specialist. As Senior Sales Operations Specialist, you will contribute to Lighthouse’s success through providing world-class support to the sales function, through accurate and timely execution of all customer administration. We are looking for someone who is able to contribute to create and support sales strategies to capitalize on revenue opportunities within the organization.

Furthermore, this team member will also have the ability to make systematic changes to improve results and data mine, track, compare, and communicate reports. In this role you will be reporting to our Sales Operations Team Lead.

• Auditing and monitoring proposal and contract accuracy to enhance forecasting
• Identify quick-wins and crucial enhancement requirements to the sales process
• Run clean-up projects to improve the quality and accuracy of leads, contacts and accounts databases
• Align with Marketing Operations to discover data cleansing opportunities and account mapping
• Enrich our existing database with fresh information and new data points. Update missing information where required. (missing phone numbers, PMS, RMS,...)
• Develop scheduled and ad-hoc reports
• Support the sales operations strategy, understand priorities and execute operational plans
• Support and advise reps on Salesforce quote flow, coordinating closely with finance
• Coordinate with various teams involved in closing big group deals with attention on Finance collaboration ensuring we are booking big deals correctly in CRM Cleaning up account relationships so that hotels can be easily assigned
• Prioritize your work and focus on the most urgent projects

Join our Sales Operations team, a global group at the heart of Lighthouse's commercial engine. We are a team of organized, analytical, and proactive problem-solvers passionate about empowering our sales organization. Our focus is on providing high-quality tactical support and driving strategic projects. You'll work closely with the entire sales organization, from reps to leadership, and collaborate with key partners in Finance Operations, Data Analytics, and the CRM & Sales Systems team to keep our rapid growth on track.

• Hybrid working environment
• Flexible time off:
  Autonomy to manage your work-life balance
• Career development:
  Workshops, frameworks, tools, training, and processes to realize your full potential
• Impactful work:
  Shape products relied on by 85,000+ users worldwide
• Competitive compensation:
  Proactively maintained to value your work
• 401k matching:
  Up to 4%
• Health insurance:
  Three Blue Cross Blue Shield plans with 99% company contribution to the base plan and 75% for dependents and spouses, plus $25/month to HSA
• Wellbeing support:
  Subsidized up to 80% Class Pass subscription
• Referral bonuses:
  Earn rewards for bringing in new talent

• A minimum of a Bachelor's Degree or equivalent work experience
• Proven experience in sales/business operations/analytics
• Previous experience with CRM systems – Salesforce mandatory. Salesforce admin certification is considered a plus.
• Significant experience with the Lead >
  Order process and CPQ tools
• Experience with Salesforce reporting capabilities
• Very organized, able to start a task and complete it successfully
• High analytical and able…