Customer Success Manager - Denver
Listed on 2026-01-25
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Sales
Customer Success Mgr./ CSM, Sales Development Rep/SDR, Account Manager, Sales Representative
Overview
Customer Success Manager - Denver will proactively drive new product attachment and build strong relationships across the existing customer base through onboarding, up-selling and cross-selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, while also advocating for growth opportunities.
What You’ll Do- Partner with the sales team to ensure smooth transition and onboarding experience
- Proactively build relationships with customers to create mutual trust
- Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
- Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
- Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
- Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)
- A strong communicator with excellent attention to detail
- Motivated by building long-term and long-lasting relationships
- Driven by the opportunity to make a visible impact with your work
- 5-7 years of experience in a customer accounts-facing role
- Customer-minded, always aiming to provide the most value possible
- Excited by working in an ever-evolving, solution-focused environment
- Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross-sell activities
- Best-in-breed onboarding
- Sales training in MEDDIC and Command of the Message
- An inclusive company culture, opportunity to join our Community Guilds
- Intra-departmental mentor and buddy program for in-house networking
- Continuous professional development, product training, and career pathing
- New hire stock equity (RSU) and employee stock purchase plan (ESPP)
- Generous global benefits
Datadog offers a competitive salary and equity package, and may include variable compensation. The reasonably estimated yearly salary for this role at Datadog is: $86,000—$118,000 USD.
About Datadog:
Datadog (NASDAQ: DDOG) is a global SaaS business, delivering a growth-oriented and collaborative culture focused on digital transformation, cloud migration, and infrastructure monitoring for customers’ technology stacks. Datadog is used by organizations of all sizes across industries, and we promote professional development, diversity, innovation, and work excellence.
Equal Opportunity at Datadog:
Datadog is proud to offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See our Candidate Legal Notices for reference.
Privacy and AI Guidelines:
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.
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