Salesperson, Customer Success Mgr.​/ CSM

Our vision at Cuvée is to create the world’s most elevated collection of ultra-luxury private villas and chalets in the world’s most sought-after destinations. Our global collection consists of approximately 100 luxury homes, and we plan to expand this to over 300 by the end of 2027. At each destination, we have an on-site dedicated team that controls all touchpoints of the guest experience, in addition to providing support to our like-minded property owners.

Our on-site teams are masters at the Art of Discovery for our guests. They curate personalized travel experiences by connecting our guests to their surroundings through couture design and architecture, exceptionally tailored guest planning, and immersive, singular cultural experiences that only a local can create. The quality and personalization of what our discerning travelers experience with Cuvée has garnered unparalleled praise and we are consistently rated a perfect 5 and collect surveys from over 96% of all guests – this is the highest guest satisfaction in the industry.

JOIN OUR TEAM

If you’re passionate about building and selling travel experiences, creating close relationships with guests, and developing a network of brand ambassadors, this is the ideal position for you. Cuvée is a relationship-oriented company and not transactional – our team lives and breathes passion as a core value of Cuvée and they are accountable to themselves and each other.

Flexibility with work schedule to include nights and weekends as needed.

SCOPE AND RESPONSIBILITIES:

As our company continues to experience hyper growth, we are seeking energetic and passionate people to join our inbound, direct, and travel advisor sales  this position,you should be passionate about sales, able to actively listen, communicate clearly,understand the importance of making follow-up calls, and possess the charisma to buildclient relationships.

Our expertise is matching the perfect experience with our valuedclients.

This position requires a self-motivated, resourceful, high-energy, and enthusiastic team player with a dynamic personality who thrives in an entrepreneurial style environment,where the pace is fast and  the role of Client Relationship Manager, you will be expected to fully immerse yourself in the Cuvee collection in order to speakknowledgably about Cuvee’s offerings across our array of destinations.

Your ability to buildconnectivity and rapport with clients will contribute to your overall success.

This position will report to the sales manager and be supported by our vertical anddestination leaders, marketing, guest services, operations, and accounting teams.

As aninbound, outbound, or travel advisor specific sales team representative, you will use youreffective selling and customer service techniques to identify customer needs and drive sales to sell the perfect luxury travel experience.

The Sales Representative will be accountable for the following areas:

• Be a self-starter with good listening skills, strong speaking skills, and impeccablecommunication/writing skills
• Extreme organization and attention to detail is a must
• Respond to all incoming leads and calls in a timely and appropriate manner
• Follow up with guests and successfully move them through the sales pipeline
• Develop a personalized understanding of each guest’s travel needs
• Plan and recommend travel options that best suit the needs of the guest
• Provide impeccable service to all guests and potential guests of Cuvée
• Record all client information and sales activity in our Hub Spot CRM
• Must become knowledgeable about our ultra-luxury homes, destinations,destination teams, and guest experiences.

PREFERRED QUALIFICATIONS:

• Minimum of 2-3 years professional experience in sales, marketing, advertising, andbrand management;working association with high-net-worth individuals, high end brands or travel sector preferred.
• Exceptional organizational and time management skills
• Impeccable and responsive interpersonal and communication skills includingverbal and written
• Experience with CRM (ideally Salesforce and Hub Spot) is preferred
• Driven to succeed and work in a rapidly growing, team-based environment
• Operates with a sense of urgency and strives for higher standards
• Flexibility with work schedule to include nights and weekends as needed

Salary:Total Compensation (base + commission + bonus) commensurate with experience – $120,000 to $160,000. Position includes extensive benefits including Stock Options, 401(k) matching, health, dental, vision, take-what-you-need vacation, hybrid office schedule and so much more.