Sales & Marketing Coordinator

Position Starting Rate $23.50 per hour

Job Close Date February 30, 2026 or until filled

Welcome to Spring Hill Suites Denver, where we’re proud to be a Top 10 Trip Advisor hotel in Denver and even prouder of the culture we’ve built. We believe happiness is contagious, which is why we dedicate a whole month to celebrating and creating happiness for one another. As part of the MSU Denver community, we’re all about connection, collaboration, and making every stay feel a little brighter.

The Sales & Marketing Coordinator provides administrative, operational, and marketing support to the hotel’s Sales & Marketing team. This role is responsible for coordinating sales activities, supporting group and transient business efforts, maintaining sales systems, and assisting with marketing initiatives to maximize revenue and brand visibility. The ideal candidate is highly organized, detail-oriented, and thrives in a fast‑paced hospitality environment.

Assist sales managers in obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications and sales. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

• Answer all sales phone inquiries accurately, timely and in a professional manner.
• Type correspondence, pull reports and necessary forms i.e. contracts, as well as prepare proposals or other letters as directed.
• Coordinate all group business as contracted by the sales manager/DOS. Contact and provide appropriate follow‑up on all signed/contracted business within five (5) working days. Determine and coordinate all needs of the customer.
• Communicate effectively with various departments to ensure that meetings and related functions exceed client expectations.
• Assist with social media scheduling, caption writing and content planning for Springhill Suites hotel and Degree Brewpub.
• Curate and design visually compelling graphics and customer‑facing materials for events, advertising campaigns and social media platforms.
• Maintain well‑documented, accurate, organized, and up‑to‑date file management to serve client and employer efficiently, organized and knowledgeably.
• Develop strong customer relationships through appropriate client communication and professional, courteous, and ethical interpersonal interaction.
• Work with sales personnel to achieve required sales team goals.
• Have current knowledge of hotel rates, strategies, discounts and promotions.
• Assist with completing any required sales reports.
• Develop an effective communication and information system with the hotel team to disseminate details of upcoming group, meeting events and special events in the primary marketing area.
• Assist hotel with implementing hotel‑specific selling strategies.
• Follow up on all customers’ needs and inquiries promptly—same day or by 12:00 pm the next business day—in an efficient and expedient manner.
• Represent the hotel with the highest level of integrity and professionalism, a service‑focused approach and a caring, sincere attitude at all times.
• Exhibit a positive and involved team attitude toward all hotel departments and maintain open communication with all co‑workers for the best overall performance of the hotel.
• Display a neat, clean, and business‑like appearance at all times.
• Assist the Sales department with monthly luncheons, client events, etc.
• Conduct walk‑in tours.
• Create gift bags for guest traces, VIPs, etc. Keep supplies stocked and on hand.

High school diploma or vocational secretarial.

Previous sales, hospitality, and secretarial experience preferred.

• Advanced knowledge/use of Microsoft Word, Excel, Publisher and PowerPoint.
• Alphabetizing, grammar and punctuation skills.
• Standard business letter formats.
• Strong editing skills.

• 1‑3 years of experience in hotel sales, marketing, or hospitality administration preferred.
• Knowledge of hotel sales systems (Opera, Delphi, Cvent, Passkey, CI/TY, or similar) preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office…