National Account Executive

The Tyndale Company is seeking a National Account Executive (NAE) to join our dynamic Sales team! The primary responsibility of the NAE is to manage existing customer relationships within a designated territory and to sell our managed programs to new customers.

The Tyndale Company is a private, 9x Top Workplace winner in PA and 4x winner in TX, and an industry-leading national supplier of arc‑rated flame‑resistant clothing (FRC) to the energy sector – including utilities, oil and gas, transportation, chemical manufacturing, and NFPA 70E markets. We’re a family‑owned business providing a retail‑style apparel experience to hundreds of thousands of energy workers across the US and Canada.

We’re the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing.

• Sell flame‑resistant uniformed clothing and Managed Apparel Programs to prospects within the designated territory.
• Travel to customers and prospects to provide presentations and demonstrations on our products and services.
• Work closely with Sales Director and/or Vice President of Sales to plan sales strategy on larger opportunities.
• Promote and explain the technical nature and safety aspects of our products ensuring that the purchasers understand the need for protective clothing.
• Develop and maintain a high level of product knowledge. Become well prepared to demonstrate/explain features and benefits of all products.
• Follow through with all leads provided from trade shows, vendors, customer referrals, etc.
• Attend and/or present at trade shows, as requested. Provide feedback and all leads to Marketing immediately after attending the trade shows.
• Record all contacts, sales leads and opportunity activity and status in CRM system.
• Provide main‑point‑of‑contact account management to all accounts within your territory, focusing on excellent customer service, issue resolution and account retention.
• Build relationships with accounts through providing regular contact and communication to discuss account needs and satisfaction levels and provide thorough problem resolution.
• Listen to customer needs and identify internal resources necessary to meet those needs. Work with those resources to ensure that the needs are met.
• Ultimate responsibility for customer satisfaction. Primary focus is to implement customers in and excellent manner and retain them as long‑term customers.
• Follow‑up with dissatisfied customers to ensure their issues are resolved to the customers satisfaction.
• Work closely with account administration representative to ensure that all accounts have accurate information in our proprietary system, including annual allowance amounts, expiration dates, program maintenance information and price lists.
• Effectively communicate timelines and priorities on all accounts with account administrator.
• Review all newly completed catalogs and order forms for accuracy before they are distributed to customers.
• Work closely with accounts receivable representative to ensure that we have accurate billing addresses and payment methods set up for each account in our proprietary system.
• Assist as needed to help collect overdue invoices on accounts in your territory.
• Coordinate fittings with customers, and internally with Tyndale management.
• Conduct fittings and/or accompany the sales support representatives as needed on fittings.
• Provide valuable customer feedback to senior/line management regarding customer satisfaction related to our service and products.
• Prepare and collaborate on territory annual sales forecast projections.
• Strive to meet and exceed quarterly specific goals for success including: gross profits, cold calls, opportunities, and overdue A/R.
• National Account Executives are expected to grow annual sales and revenues each year within their territory.
• Pricing guidelines must be adhered to and acceptable gross profit margins must be maintained on all accounts.
• Negotiate and handle renewal agreements as needed.
• Manage travel itinerary and make travel arrangements for travel to and from customers, trade shows, etc.
• Provide all requested reports in a timely manner.