Inside Sales Representative; Denver

Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.

Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!

Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.

Ready to discover the possibilities that live in technology?

Come Join Us!

Street‑Smart
- Thriving in Dynamic Times

We are flexible and resilient in a fast‑changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high‑quality decisions in a timely and cost‑effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.

Juice
- The “Stuff” it takes to be a Needle Mover

We get things done and drive results. We lead without a title, empowering others through a can‑do attitude. We look forward to the goal, mentally mapping every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.

Teamwork
- Humble, Hungry and Smart

We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution‑focused thinking. We hug people in their trials, struggles and failures – not just their success. We appreciate the individuality of the people around us.

Under the general direction of the Inside Sales Manager, the Inside Sales Representative (ISR) will work cooperatively and collaboratively with regional outside sales representatives and other members of the distribution team to grow existing customers, create new customers and meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction through responsiveness and accuracy.

• Generate new and repeat sales by providing product and technical information in a timely manner.
• Determine customer requirements and expectations to recommend specific products and solutions. Recommend alternate products based on cost, availability or specifications as needed.
• Present price, credit and terms in accordance with standard procedures and customers’ profitability profiles.
• Accurately process customer transactions including orders, quotes or returns.
• Obtain information from vendors relating to shipment dates and expected date of delivery to provide accurate information regarding product items.
• Increase sales and average order size by means of cross‑selling, up‑selling, add‑on sales and offering promotional sale items.
• Educate customers about terminology, features and benefits of products to improve product‑related sales and customer satisfaction.
• Monitor order status and scheduled shipment dates to ensure timely delivery and expedite as needed.
• Contact customers following sales delivery to ensure ongoing customer satisfaction and resolve any complaint.
• Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and IT trade shows, or reading IT trade journals.
• Set up and maintain customer files.
• Register sales opportunities with partners.
• Identify trends in customer satisfaction or dissatisfaction.
• Escalate and resolve internal or external issues.
• Communicate problems to the team and customer.
• Build relationships with customers, partners and Trace3 teammates.
• Provide key knowledge and guidance for teams on internal Trace3 resources, policies and potential challenges.
• Create thought process for opportunity and deal management.
• Build an…