Jewelry Stylist

Jewelry Stylist – Denver, CO

Our Jewelry Stylists provide an exceptional experience for every Brilliant Earth customer. These team members assist customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast‑paced environment, this team creates personalized experiences while sharing the happiest moments of our customers' lives.

Schedule:

Full‑time, includes weekend days; in‑person at our Denver, CO showroom. Compensation: $20 per hour (budget may adjust). The role may be modified at the discretion of the company.

• Utilize sales strategies and forward‑thinking problem‑solving techniques to assist and guide customers through multiple purchasing decisions, such as ring settings selections and diamond options.
• Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one experience that reflects our luxury brand.
• Guide customers to purchase, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads to attain individual and team goals and revenue targets.
• Proactively respond to online customer inquiries and provide sales assistance through live chats and phone calls while focusing on a luxury customer experience.
• Develop and demonstrate product knowledge concerning diamonds, gemstones, and fine jewelry.
• Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre‑appointment questions.
• Review customer feedback surveys and online reviews, working with leaders to continuously improve the customer experience and your sales performance.
• Use our ERP system to manage tasks and communicate cross‑functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

• Maintain luxury showroom appearance, cleanliness, and organization, including executing new product merchandising guidelines.
• Serve as the liaison for all facilities maintenance projects for the location, troubleshooting and performing minor repairs as needed.
• Send and receive product from our distribution center, customers, and external vendors while reconciling inventory within our computer system and maintaining organization.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area.

• A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
• A drive to exceed goals. You love a good challenge and are a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most.
• Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player who believes that in order to transform the jewelry industry, we all have to work together.

• A bachelor’s degree or equivalent (preferred).
• Experience with an ERP or CRM system.
• A passion for socially and environmentally responsible organizations and products.

• Career Growth – regular 1‑1’s, training opportunities, annual 360 review process.
• Set Schedule – consistent weekly hours and two consecutive days off.
• Diverse, mission‑minded team – founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewelry industry.
• Lifestyle Spending Account – reimbursements for eligible wellness expenses.
• Continued Education – company‑sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role‑specific trainings.
• Employee Discounts – generous discount on our jewelry.
• Sales Incentive Programs…