Inside Sales & E-Commerce Manager

We’re looking for a motivated Inside Sales & E-Commerce Manager to join our team and help us continue growing our customer base while delivering an exceptional customer experience.

We are a small, family-owned company specializing in corporate branding and promotional products. Our shop produces a wide range of custom items including:

• Screen Printing
• Direct-to-Film Printing
• Signs & Banners
• Vehicle Graphics
• Heat Transfers
• Promotional Products
• Custom Branded Apparel

This is a hands‑on, fast‑paced position where you’ll interact with customers, manage online orders, and help improve our e‑commerce platforms. If you enjoy customer service, organization, and helping businesses bring their brands to life, this could be a great fit.

• Provide friendly, knowledgeable customer service in person, by email, and online
• Respond to incoming sales emails and customer inquiries promptly and professionally
• Process e‑commerce orders and payments
• Help manage and improve our online stores, including product listings and website appearance
• Build rapport with customers and help guide them toward the best products for their needs
• Maintain strong organization and attention to detail across multiple projects
• Assist with daily shop tasks and support the team as needed

We’re looking for someone who is:

✔ Enthusiastic and detail-oriented

✔ Comfortable multitasking in a fast‑paced environment

✔ Organized and able to manage multiple customer requests

✔ A self‑starter who takes initiative

✔ Passionate about learning new skills and improving processes

✔ A strong communicator with great customer service instincts

Experience in custom apparel, promotional products, or printing is a plus but not required.

• Customer service experience (1+ year preferred)
• Strong written and verbal communication
• Basic website or e‑commerce experience (coding or web skills are a plus)
• Understanding of production workflows or promotional products is helpful

• Ability to lift up to 30 pounds
• Ability to stand for extended periods

Job Type: Full‑time or Part‑time

• Paid time off

• Work for a local, family‑owned company
• Be part of a creative industry helping businesses build their brand
• Gain experience in e‑commerce, marketing, and custom product production
• Opportunity to grow with the business

If you enjoy working with customers, staying organized, and helping a growing business succeed, we’d love to hear from you.