Front Desk Retail Supervisor

At Movement, our core values of growth, connection, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can! As the country’s largest network of climbing gyms, we're building an extraordinary team that's committed to growing our business, our value to our members, our future customers, and our industry.

By expanding our community, we can create rewarding career paths for our team members, continually improve the customer experience, build a sustainable business for the long term, and give back to the communities we are all a part of. We’re looking for passionate, resilient, and business-minded enthusiasts who share our values and want to join us in not only leading the climbing industry but defining it!

The Front Desk Retail Supervisor is a key team member who supports the directors in fostering a culture of transformative experiences for both our guests and our team members. They are passionate about mentoring both guests and team members, take pride in the facility and strive to provide only the best customer experiences. They also manages the operations and oversight of the gear shop in each gym.

Responsibilities include training and holding the front desk team accountable for retail standards, verifying shipments, reporting discrepancies, restocking RGP, maintaining accurate inventory, and facilitating bi-annual full inventory counts. The Front Desk Retail Supervisor maintains a clean and organized shop, replenishes products, manages signage, and provides exceptional customer service, including shoe and harness fittings. Additionally, this role involves managing special orders, product returns, participating in monthly regional retail calls, and communicating retail initiatives to the team.

• Day to day supervision and mentoring of team members in addition to effectively communicating changes in policy, upcoming events, or other topics, to lead change effectively and gain support and buy-in from the team.
• Role‑model and support the front desk team in driving progress to targets shared by directors, including promotion targets, membership goals, retail revenue targets, and analyzing current business in partnership with gym leadership.
• Train and hold front desk staff accountable to shop expectations, receiving, and customer service standards including:
  • Welcome and engage every member and guest in shop
  • Being approachable and present
  • Provide shoe and harness fitting services to customers
• Manage receiving in‑gym shipments for Retail, Gym Operations, & Business Operations
  • Verify shipment contents & packing lists
  • Report shipment discrepancies
  • Restock RGP with accurate inventory once shipment arrives
  • Manage digital and physical packing lists
• Inventory management and accuracy
  • Conduct spot counts quarterly
  • Monitor & update negative inventory weekly
  • Facilitate bi‑annual inventory full counts
• Visual merchandising
  • Maintain a clean, shoppable, and organized shop & backstock room
  • Replenish product from backstock frequently
  • Manage product and pricing signage
• Manage Special Orders
• Manage processes for returned products, product warranties and RT
• Participate in monthly regional retail calls and provide feedback to the retail team on current business performance and opportunities.
• Communicate retail initiatives to gym team, including sales, demos, pro‑deals, new products, trainings, and other ad‑hoc requests.
• Order and communicate with local vendors for gym‑specific offerings within shop

• Availability to work one weekend day and one weekend day each week.
• Have a passion for climbing, yoga, or fitness, an interest in engaging with our community, and show a growth mindset through a willingness to learn and a sense of curiosity.
• Demonstrate an openness to learn from others and collaborate to achieve common goals.
• Have a relentlessly positive and upbeat attitude to inspire others to live life intentionally and strive for personal bests.
• Be passionate about climbing gear and self‑motivated to acquire an in‑depth knowledge…