Retail Support Supervisor

About Us

Empire Marketing Strategies has been a leader in delivering exceptional in-store execution for over 40 years, enhancing the customer experience in grocery retail. Operating in all 18 Kroger divisions across the U.S., we partner with some of the world's top brands to optimize their presence in over 2,500 store locations. Our team thrives on tackling diverse challenges in the fast-paced retail industry.

We value dedication, talent, and a passion for excellence.

• Flexible, M-F Work Schedule, 9 Holidays off
• Earn a competitive salary plus 80% employer-covered benefits
• Full-Time Associates:
  Eligible for medical, dental, vision, life and AD&D insurance, disability coverage, a retirement program, mental health support, paid time off, and 9 paid holidays annually.
• A dynamic work environment where you’ll make a real impact.

The Retail Support Supervisor’s primary responsibility is to lead the Retail Support team and ensure strong execution across an assigned territory. This role has full day to day oversight of hiring, training, scheduling, and performance management, and exercises independent judgment in guiding the team’s work and addressing performance issues. Also supports retail execution across an assigned territory by completing reset projects, maintaining shelf standards, and ensuring accurate product placement, pricing, and distribution.

• Supervisory Functions
• Retail Reset Projects
• Shelf Maintenance
• Promotional Display Maintenance
• Retail Team Support
• Other Administrative Duties
• Physical Requirements

• Supervisory Functions
• Participate in the hiring process for the retail support team
• Provides performance feedback including coaching, counseling and disciplinary action as needed for the retail team
• Complete performance reviews in conjunction with members of management
• Partner with management on termination conversations regarding the retail team
• Train members of the retail team according to company policies and procedures
• Assigns work to retail team including scheduling and route management
• Provide performance feedback for retail team associates’ annual performance reviews
• Lead by example with a positive approach to motivate the retail team’s performance
• Troubleshoot and resolve issues between Empire and customer associates

• Retail Reset Projects
• Refresh merchandise on shelves following planogram guidelines
• Verify pricing and retag items as needed
• Communicate with store staff on inventory needs and project status
• Document resets with live photos using a mobile device
• Manage multiple reset projects across an assigned territory
• Install new sales-floor fixtures and remove existing ones
• Relocate excess merchandise as directed by store management

• Shelf Maintenance
• Rotate product as required by manufacturer for perishable merchandise and for merchandise requiring freshness checks.
• Conduct regular checks of store shelf tags to ensure continued distribution and assist with reordering of product.
• Ensure that all retail objectives and shelf standards are met and maintained in assigned territory.
• Keep sections set to customer’s schematic or stocking plan as is required or beneficial to manufacturer or clients.
• Maintain 100% distribution of all manufacturer-client products approved by the Kroger family of companies or Planogram (POG) team.
• Sell and service all principal accounts represented by Empire to ensure all the authorized items are on shelf and priced and tagged properly.

• Promotional Display Maintenance
• Set up displays of manufacturer or client brands while working within the guidelines of customer regulations and manufacturer/client display objectives.
• Coordinate activities and cooperate with Operations regarding the execution of promotional programs, including reporting and future order requirements.
• Execute point-of-sale material and Instant Redeemable Coupons to stores as required by the manufacturer or client and approved by the retailer.

• Retail Team Support
• May be asked to periodically backup the retail team with other duties including:
• Maintain and update all territorial records.
• Carefully review all sales reports to maintain awareness of progress toward assigned goals.
• Maintai…