Museum Shop Lead

Job Details

Job Location:

Denver Art Museum - Denver, CO 80204
Position Type:
Full Time
Salary Range: $21.00 - $23.75 Hourly

At the Denver Art Museum (DAM), we work together to build a world where art sparks creativity, and connects, inspires, and empowers people and communities. As a Museum Shop Lead Sales Associate, you will play a vital role in promoting and representing the DAM and Museum Shop by providing high quality customer service to all visitors, while emulating the Denver Art Museum Core Values.

You will assist with the daily operations of the Museum Shop by interacting with and assisting visitors, making and processing sales, restocking merchandise, delegating tasks, and supervising associates. Be a part of a curious, respectful, dynamic, inclusive and creative team who are committed to creating memorable museum experiences for all! If you share our passion for creativity and community building, we encourage you to apply!

Schedule: Full-time, 40 hours a week. Shifts can vary and may include some evenings and weekends as well as holidays.

Location: Denver Art Museum.

Pay Range: $21.00 - $23.75/hour (Based on experience).

A $0.50/hour language differential is available for candidates who demonstrate Spanish language proficiency.

A comprehensive medical/dental/vision plan, that can be extended to domestic partner, spouse, and children. DAM 100% paid Life Insurance, and Short/Long Term Disability. Generous sick and vacation paid time off and one personal day. Ten paid holidays. 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements after one year will qualify for the 3% non-elective contribution and 2% match program.

A free RTD Eco Pass. Free Telehealth and Employee Assistance Program. Access to Headspace. Two weeks Paid Parental Leave. A free DAM Family Membership and perks; and more.

Please note
:
Parking at the museum is paid-only.

As a Museum Shop Lead Sales Associate, your responsibilities will include:

• Customer Service & Sales
  • Greet and engage customers in a friendly, professional manner
  • Understand customer needs and recommend products accordingly
  • Drive sales through product knowledge, suggestive selling, and upselling
  • Manage and motivate staff in a positive and productive manner to ensure top level customer service.
• Store Operations
  • Complete all POS transactions in a professional and friendly manner
  • Reconciles POS register at the end of the shift (counting monies and entering data)
  • Maintains all Shop departments and areas in a neat and organized manner, and adheres to all cleaning protocols set in place for the museum
  • Acts as a resource for questions relating to the general museum, exhibitions, the museum complex, the surrounding area, and attractions
  • Assist in employee schedule creation that may include imputing into scheduling system.
• Product Knowledge & Merchandising
  • Stays informed on current promotions, sales, and product features/benefits
  • Actively promotes membership sales and membership renewals
  • Restocks products throughout the day and at closing and communicates product needs to the management team
  • Ensures merchandise is tagged, priced, and presented neatly, including new merchandise, on the sales floor
  • Ability to merchandise throughout the Shop to increase sales including resets and understanding top sellers. This includes sharing product information with staff and creating an exciting, clean, and vibrant atmosphere.
  • Assist in cycle counts to maintain accurate inventory counts
  • Assist the Warehouse Specialist with ECOMM orders including finding product and pulling orders when needed.
• Team Collaboration
  • Communicate effectively with coworkers and management
  • Participate in team meetings, training, and store events
  • Support peers with tasks and contribute to a positive store culture
  • Attends museum staff meetings (Huddle and All-staff) as well as attend on-going employee enrichments/training programs and customer service trainings
  • Constantly strive for collaboration and high morale within the shop.
  • Consistent usage of the Racial Equity Lens in day-to-day operations
• Leadin…