Retail Keyholder; Store

Overview

Join Game Stop as a Retail Keyholder (Store 1700) and help create memorable gaming experiences in a fast‑paced retail environment. You’ll support store management, engage customers, and maintain a clean, organized store.

• Deliver best‑in‑class guest service: greet guests, answer questions, promote Game Stop benefits, and express gratitude for every visit.
• Support the overall shopping environment: maintain visual merchandising, keep restrooms and fixtures clean, and ensure products are accessible.
• Process guest purchases and returns accurately via the POS system.
• Answer phone calls and respond to guest questions promptly and courteously.
• Promote Game Stop’s guest benefits such as the reservation and Pro Rewards programs.
• Complete Omni‑Channel orders and maintain accurate inventory controls, bank deposits, and closeout procedures.
• Support store management in meeting sales, profit, and shrink goals; supervise and delegate tasks to associates in the absence of management.

• Proof of identity and eligibility to legally work in the United States.
• At least 18 years old and a high school diploma or equivalent.
• Minimum 1 year of retail sales, guest service, or management experience (preferred).
• Video game knowledge preferred.
• Ability to work alone, stand, and move throughout the store for up to 10 hours per day.

• Exceptional guest service skills.
• Clear verbal and written communication, both in person and on the phone.
• Fast‑paced, adaptable work style and ability to meet performance expectations.
• Operate the POS computer system and complete required paperwork.
• Basic math skills and alphabetizing skills.
• Self‑motivation and teamwork to complete tasks in a timely manner.
• Problem solving and judgment abilities.
• Follow written, oral, or diagram instructions.
• Deliver bank deposits following loss prevention safety guidelines.
• Work a flexible schedule, including nights, weekends, and holidays (minimum 3 days/week availability).
• Perform physical tasks: bend, stoop, reach, climb ladders, lift up to 30 lbs, and stand/move throughout the store for up to 10 hours per day.

Game Stop provides equal employment opportunities to all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Game Stop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable law.

Full‑time store positions at Game Stop may be eligible for incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment.

$15.66 – $18.41 per hour

Entry level

Part‑time