Bartender

Overview

Rook is your new favorite spot in RiNo, Denver — perched at the top of the Catbird Hotel. Our tagline is “Rounds not Rivals” and we’re looking for people who want to join our down-to-earth crew of cocktail aficionados, slinging classic and playful drinks in a laidback environment. The bar encompasses both an expansive skyline rooftop, as well as an intimate indoor space—we are looking for people who are just as comfortable at a corn hole pit as they are in a cocktail lounge.

Catbird is a welcoming independent boutique hotel that’s full of art, heart, and good vibes. This is what happens when you blur the line between hotel and home and add a hefty dose of counterculture. From thoughtful spaces that seamlessly facilitate work/life balance to the lively rooftop with panoramic views, there s a lot to discover here.

This position will be posted for the next 30 days, or until it is filled.

POSITION SUMMARY

• The Bartender graciously attends to all guests in the restaurant, creating a warm and inviting space for everyone who walks through the door.
• They are kind, welcoming, detail-oriented, and urgent.
• They are an ambassador of happiness and hospitality for all guests and staff.
• Their primary focus is taking care of bar guests and producing beverages for the dining room.

ESSENTIAL RESPONSIBILITIES

• Showcase an inherent desire to take care of others.
• Display a strong sense of awareness, perpetually listening and observing ways to enhance guest experience and maintain and improve service standards.
• Move with urgency, maximizing efficiency to deliver world-class hospitality and service to guests.
• Develop detailed menu knowledge, becoming an expert of the food and beverage menus in order to guide guests through their experience and accommodate special needs/requests.
• Prepare all drink orders for the dining room, as well as bar guests, according to set recipes.
• Prepare cocktails, pour wine, pour beer, and pour NA beverages.
• Promptly and accurately take bar guest orders; support bar service by delivering food and beverage.
• Remain attentive to bar guests throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Ability to multi-task and stay organized under high-pressure situations in order to take care of multiple sections and guests.
• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.
• Maintains cleanliness standards in restaurant, bar, service station, and kitchen service area in order to have a clean, presentable and attractive restaurant and to satisfy state and local health board requirements.
• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer s order is taken and processed.
• Attends all pre-meal and departmental meetings in person in order to enhance communication and gain knowledge of products, service and restaurant.
• Responds to guests inquiries and comments in person and on phone by providing timely and knowledgeable information.
• Presents a clean and professional appearance at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs other duties as assigned.

High school education or equivalent, TiPS Certified

• Previous experience in similar position for 1 year or longer.
• Kind demeanor, strong work ethic, excellent communication skills.
• Genuine desire to provide thoughtful hospitality and take care of others.
• Food and beverage knowledge.
• Ability to work evenings, weekends, and holidays.
• Must be 18 years of age
• Must be able to serve alcohol

• Must have basic knowledge of customer service principles, the restaurant server function, and restaurant and kitchen operations.
• Must know standard cash-handling procedures.
• Must be fluent in oral and written English.
• Must have vision, ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.
• Must have manual coordination to punch buttons, grasp items in hand, and to…