Veterinary Assistant and Customer Service Representative - Mesa Veterinary Hospital

Care for animals. Support your team. Make a difference every single shift.

At Mesa Veterinary Hospital, we know it takes a village to care for pets, and this role is the vital connection between excellent medical care and an exceptional client experience. Located in the Golden, CO and Lakewood, CO area, with easy access to Denver, the foothills, hiking, great food, and everything Colorado has to offer, our hospital serves a vibrant community of pets and people.

We are looking for a Veterinary Assistant / Customer Service Representative who is confident supporting both the front desk and the exam and treatment areas, bringing compassion, organization, and teamwork to every part of the day.

• Team First Culture - We support one another, show up for our teammates, and treat every pet with care and respect. You’ll be part of a collaborative environment where communication, kindness, and teamwork truly matter.
• High-Quality Veterinary Care - We are an AAHA-accredited, full-service veterinary hospital, meeting the highest standards in patient care, safety, and medical excellence. We offer wellness care, surgery, dentistry, urgent care support, and advanced diagnostics, all delivered with professionalism and compassion.
• Growth & Teamwork Culture - We believe the best care happens when people work together. We value strong relationships, shared learning, and continuous growth, creating space for every team member to learn, contribute, and level up together.

What You’ll Be Doing

This position blends client-facing responsibilities with hands-on patient care, creating a dynamic and engaging workday.

• Assisting doctors and technicians in exam rooms and treatment areas.
• Safely restraining patients during exams and procedures.
• Supporting laboratory testing, including blood, fecal, and urine samples.
• Administering medications as directed.
• Preparing patients for procedures and supporting surgery workflow as needed.
• Monitoring patients and reporting changes to the medical team.
• Cleaning and sanitizing exam rooms, kennels, and equipment to maintain a safe, efficient hospital.

• Greeting clients and patients with warmth and professionalism.
• Answering phones, scheduling appointments, and supporting daily hospital flow.
• Communicating clearly with pet owners about care plans, next steps, and estimates.
• Processing payments and helping clients navigate services and recommendations.
• Keeping medical records accurate and well organized in our software system.

• Love animals and genuinely enjoy helping people.
• Bring a calm, steady presence, especially during busy moments.
• Are organized, detail-oriented, and dependable.
• Communicate clearly, kindly, and confidently with clients and teammates.
• Enjoy variety in your day and are happy to jump in wherever needed.
• Feel comfortable using computers, phone systems, and medical records software.
• Are eager to learn and grow your skills in both client service and patient care.
• Value teamwork and take pride in supporting a positive workplace.

• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free mental health support
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match
• Ready to Join the Mesa Team?

If you are looking for a role where you can make a meaningful impact on both the client experience and patient care, we would love to meet you.

Mesa Veterinary Hospital is proud to be partnered with Encore Vet Group – see what that means for you:

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care. We are dedicated to a great culture, strong leadership, and high-quality medicine. Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future.

Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.