Veterinary Assistant III - Community Veterinary Hospital

Description

Humane Colorado's Veterinary Hospital at CSU Spur team members provide access to high quality veterinary urgent care using an incremental care approach for under-served populations in our community. This position plays a critical role in helping to prevent and alleviate suffering of animals in our community, maximize our impact, enhance the dignity of our clients, and work collaboratively with the veterinary community.

Humane Colorado's Veterinary Hospital at the CSU Spur campus, is just north of downtown Denver, and is part of the redevelopment of the National Western Center. On the Spur campus, the veterinary hospital will incorporate learning opportunities for the public, through our surgery and dental suites, along with an exam room, that is on view to the public.

Purpose of Position: Assist veterinarians in providing medical care and treatment for animals, and exceptional customer service to patrons. This position works directly with underserved community members and their pets to provide high quality, affordable veterinary care through urgent care, spay/neuter and vaccine clinics.

• Assist veterinarians in surgical and medical procedures, including dentistry, high-volume/high-quality surgery, and non-elective surgery.
• Plan daily surgery flow to ensure maximum efficiency while maintaining high standards of patient care.
• Calculate and administer anesthesia and monitor animals under anesthesia.
• Induce anesthesia and intubate, monitor anesthesia, prepare patient for surgery, and keep thorough surgery logs and anesthesia sheets.
• Independently work through anesthesia complications, specifically in critical anesthesia patients.
• Perform medical treatments and diagnostics at the direction of the veterinarians.
• Provide first line, exceptional customer service to all patrons.
• Ensure a smooth and timely flow of office calls from check-in to discharge.
• Effective client communication, including medical consent, patient discharge instructions and client education as recommended by doctor.
• Utilize proper animal handling and restraint.
• Perform client call-backs.
• Fill client prescriptions and maintain drug logs as required.
• Use and maintain medical equipment.
• Perform accurate data entry into hospital software system to update client and animal records.
• Maintain professional and courteous demeanor in challenging/stressful situations.
• Contribute to and lead initiatives to improve processes and procedures.

• Ability to effectively communicate with various audiences about veterinary work being done in real time, in an on-view setting and with an emphasis on education.
• Work in partnership with CSU education facilitator to assure accuracy of content.
• Oversee technical aspects of equipment needed to fulfill educational partnership with CSU and alert management to issues as needed.

People are the key to fulfilling our mission. Making internal and external patrons and their needs a primary focus is expected in all situations. This position interacts with and collaborates with employees at all levels of the organization. Communication occurs through face to face, telephone, and electronic interactions and may also include contact with the general public and business partners. Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances.

Employees are expected to actively support a positive team environment, directly address conflict, and appropriately express concerns.

Competencies are work behaviors and expectations necessary for successful job performance. They encompass knowledge, skills, abilities, attitudes, and actions. Additional definitions for competencies may be obtained from Human Resources

• Integrity and Ethics
• Adapting to Change and Ambiguity
• Customer and Community Focus
• Emotional Intelligence
• Excellence

• Analytical Thinking
• Conflict Management

• Volunteers

• This position may require travel to different work sites