Community Navigator; Services Bilingual​/Spanish

Overview

Job Title: Community Navigator

Job Status: Regular Full Time, Salaried

FLSA: Exempt

Reports to: Director

The Community Navigator supports the mission of Servicios de La Raza by providing operational leadership in public-facing areas and promoting access to agency services. This role exercises independent judgment in assessing community members’ needs, coordinating resources, and implementing outreach initiatives. The Community Navigator oversees front desk operations, conference room access, and building security procedures, while representing the organization at community events and cultivating strategic partnerships with external service providers.

This role is part of the Essential Services (ES) program that works to end food insecurity and build healthier, more resilient communities.

The ES program ensures that everyone—regardless of circumstance—has access to the nourishment they need to thrive. The ES program believes food is a basic human right, not a privilege. Through direct services, advocacy, and strong community partnerships, we help individuals and families meet their essential needs without having to choose between a meal and their health, housing, or safety. Be part of a team that’s creating lasting change—starting with food.

• Facilitate screenings and identify individualized needs of community members, exercising discretion in making referrals and warm hand-offs to other service staff
• Engage in de-escalation and crisis interventions as needed, applying independent judgment in response strategies
• Provide psychoeducation regarding issues relevant to health and human services
• Participate in targeted community outreach and events across diverse settings
• Provide internal and external resources and referrals to support client access and service coordination
• Complete all necessary client and department documentation according to SDLR standards
• Maintain confidentiality of all client-protected health information in accordance with HIPAA guidelines
• Organize, enter, and maintain client data in designated tracking systems
• Oversee front desk operations, including answering phone calls, greeting community members, and providing information regarding agency services
• Ensure front desk, lobby, and storage areas are orderly, stocked, and equipped with updated outreach materials and client resources
• Schedule and facilitate access to conference room areas as needed
• Distribute mail and notify staff of package deliveries
• Monitor and enforce building security protocols
• Engage with external community-serving organizations and establish new partnerships
• Exercise independent judgment and discretion in decision-making, problem-solving, and prioritizing tasks
• All members of the SDLR workforce are expected to support the agency’s community outreach, civic engagement, and recruitment efforts
• Support the agency’s fundraising objectives, which may include tasks such as active fundraising, grant development, solicitation of donations, agency ambassadorship, and informational outreach, and public speaking
• Commitment to and experience with equity, cultural relevance, diversity, social justice, and disparity reduction practices with persons of color, agencies of color, and underserved communities
• Ability to establish and maintain effective working relationships with clients, co-workers, agency partners, and the public
• Other duties as assigned

• High School Diploma or equivalent
• Bilingual proficient (English and Spanish)

• Bachelor’s degree in psychology, human services, social work, or other related field
• Two years' experience in the human services field preferred

• VALUES & CULTURE – Respects the agency’s values and is accountable to living the mission of Servicios de La Raza
• DECISION MAKING – Identifies and understands issues, uses data to draw conclusions, and takes appropriate action
• BUILDING TRUST – Interacts with others in a way that gives them confidence in one’s intentions and those of the organization
• BUILDING PARTNERSHIPS – Identifies opportunities and builds strategic relationships to help…