Overnight Resident Supervisor Catholic Charities Archdiocese of Denver

Overview

Resident Life Supervisor Samaritan House

OUR PURPOSE

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries:
Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants. Candidates who bring diversity to our team are encouraged to apply.

• Creates and implements training materials to educate and train Shelter Associates and Safety Associates to create a professional, efficient, and consistent operations.
• Utilizes constructive criticism to ensure Shelter/Safety Associates consistently demonstrate mastery of required job skills and emphasize the importance of clear written and verbal communication.
• Applies appropriate techniques and standards in program development and service delivery.
• Implements program objectives and performance standards as directed by supervisor/ management consistent with our mission and Catholic teachings.
• Conducts performance reviews for Shelter/Safety Associates in conjunction with Operations Manager.
• Maintains accurate and timely program statistical data to meet reporting requirements. Enters data and generates reports. Ensures Shelter/Safety Associates are completing required reports on time.
• Completes necessary administrative duties (paperwork, etc.) timely and accurately.
• Ensures consistent and timely communication of participant issues to other appropriate staff.
• Provides customer service to all visitors and participants and assists them to authorized areas.
• Resolves participant issues/disputes following Samaritan House policies and procedures.
• Responds appropriately and resolves emergency/crisis situations (medical, facilities, etc.).
• Approves timesheets for direct reports. Works with Operations Manager to oversee employee shift scheduling and time off requests.
• Supports, promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
• Reflects Catholic Charities’ commitment to treating all persons with dignity and respect.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of participant and agency information and teaches Shelter Associates proper techniques to uphold HIPAA requirements.
• Regular and predictable attendance.
• Facilitates bi-weekly 1-1s to support shelter staff.

• Demonstrates ability to remain calm and respond appropriately in crisis situations.
• Strong organizational, communication, interpersonal and presentation skills.
• Intermediate knowledge of computers to input information, maintain participant and program data, generate reports, and create communications.
• Ability to effectively lead and motivate staff through application of Agency values.
• Expresses excellent interpersonal and communication skills, flexibility and willing to shift priorities as needed.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the participant population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse participant base.

Bachelor’s Degree (BA/BS) in related field such as social work, psychology, criminal justice, human services and 2-4 years related experience and/or training; or equivalent combination of education and experience.

• Salary: $25.00 per/hour. $1.00 bilingual differential.
• Training:
  We provide a robust training curriculum that will support our employees throughout…