Field Operations Manager for EMR Ambulance Group

Field Operations Manager (On-Site, In-Person)

Salary Range: $ 70,722 - $77,250
Employment Type: Full-Time | Salaried | On-Site Only

We are seeking an experienced Field Operations Manager to oversee daily EMS operations, strengthen cross-department coordination, and ensure consistent delivery of high-quality service. This role is ideal for a proactive, organized leader with strong operational insight and the ability to keep multiple departments aligned and performing at a high level.

This is a hands-on, in-person leadership role requiring strong communication, problem-solving, and real-time decision-making skills.

• Lead day-to-day operations across Transport, Special Events, 911 operations, and supporting units.
• Manage administrative workflow, high-volume communication, and KPI-driven decisions.
• Oversee staffing readiness, scheduling coordination, logistics, and equipment deployment.
• Strengthen communication between Dispatch, Logistics, HR, and Administrative teams.
• Identify operational gaps, anticipate needs, and implement proactive solutions.
• Support team leadership, coaching, engagement, and performance management.
• Conduct client check-ins, site visits, and maintain positive external relationships.
• Ensure compliance with performance metrics, regulatory standards, and contract obligations.

• High school diploma or equivalent (additional education preferred).
• 2+ years of management or supervisory experience.
• Strong technical skills (Microsoft Office, Google Workspace, workforce management tools).
• Proven ability to lead teams, manage operations, and communicate effectively.
• Strong customer service orientation and ability to manage competing priorities.

• EMS, public safety, healthcare operations, or high-volume field operations experience.
• Leadership experience across multiple departments or service lines.
• Familiarity with scheduling systems (e.g., UKG, Telestaff) and EMS platforms (ESO, Logis).
• A track record of improving processes, workflows, or organizational efficiency.
• Strong client-facing experience and relationship-building skills.
• Experience training, coaching, or developing staff.
• Ability to adapt quickly in fast-paced, dynamic operational environments.

• On-site, in-person role with occasional field presence at events or client locations.
• Requires moderate physical activity; may involve lifting/pushing up to 150 lbs.
• Exposure to varying weather conditions during field activities.