Customer Operations Manager

We’re looking for a dynamic Customer Operations Manager to lead our Customer Operations and Warehouse teams in Denver. In this high‑impact role, you’ll drive operational excellence, elevate the customer experience, and champion continuous improvement across our fulfilment and warehouse operations.

If you thrive in fast‑paced environments, love applying Lean thinking, and are passionate about delivering On Time, In Full (OTIF) for customers, this is an exciting opportunity to make your mark.

You’ll work closely with our VP of Customer Operations and collaborate with global peers to align US operations with global standards—while continuously lifting local performance and customer outcomes. This is a hands‑on leadership role where your decisions and leadership will directly shape team culture and operational success.

What You’ll Lead & Influence:

• Customer Operations & Warehouse teams
• Lean leadership & continuous improvement initiatives
• Returns & RMA management according to global ICT standards
• Accounts receivable & financial accuracy
• Global alignment & Process Standardization
• Cross-functional & customer collaboration
• Leverage SAP S/4
  
  HANA expertise to ensure accurate transaction processing inventory visibility and operational reporting
• Analyze performance data and system metrics, utilizing operational insights that drive service excellence to ICT customers
• Governance & Health and Safety initiatives

What we’re looking for:

Our ideal candidate is an experienced people leader who preferably has a strong background in customer operations, warehouse, or fulfilment environments, and brings deep working knowledge of SAP S/4

HANA across inventory, order management, and reporting.

You’re a hands‑on leader who prefers being on the floor rather than behind a desk, and you’re committed to building high‑performing teams through clear communication and high emotional intelligence.

You thrive on continuous improvement, applying Lean, 5S, and data‑driven decision‑making to lift performance and deliver exceptional outcomes. Analytical, confident, and energized by operational excellence, you bring both the mindset and the skill set to drive meaningful change.

If you’re ready to build high‑performing teams and deliver world‑class operational outcomes, we’d love to hear from you!!