Service Manager - One Block

Dayrise Residential NAA 2022 Top Employers Award Winner

Company:
Dayrise Residential

The Service Manager is to effectively initiate and manage the maintenance processes of the community, including corrective, preventative, routine, emergency, and cosmetic maintenance.

Reports to:

Community Manager

We are a team of professionals who deliver exceptional service and build long trusting relationships with our residents. We create an exciting and inspiring professional environment for team members to excel through collaboration and innovation.

To deliver exceptional service and build long, trusting relationships with our residents.

To create an exciting and inspiring professional environment for employees to excel and grow through collaboration and innovation.

To grow value and minimize risk for investors, ensuring superior performance and market leadership.

We rise to shine. “Our employees made it clear – Dayrise Residential care about, listens to and acts upon the needs and ideas of their employees and is a great place to work.” We also foster a robust workplace culture and fun work environment where we actively encourage collaboration and teamwork. The National Apartment Association announced Dayrise Residential as a winner of the 2022 NAA Top Employers Award.

We offer a comprehensive compensation and benefits package designed to encourage longevity with the company.

• Competitive salary
• Paid Time Off plus Company Paid Holidays
• Excellent benefits package including Medical, Dental, Vision Benefits
• Flexible Spending Account
• Health Savings Account
• Employee Assistance Program
• 401K Retirement plan plus Employer Match
• Monthly cell phone allowance
• Opportunities for growth and advancement

• Oversee the daily repair and upkeep of the community
• Manage the preparation of vacant units for occupancy within established deadlines
• Manage service requests and response times, ensuring completion within established deadlines while maintaining responsive, efficient and courteous customer service
• Assist in team effort of maintaining curb appeal and general cleanliness of buildings and grounds
• Interview, screen and recommend candidates for any potential service technician or grounds personnel
• Execute the subsequent training of all service or grounds personnel
• Manage the scheduling and direct supervision of all in-house and/or vendor work
• Oversee the ordering and delivery of all necessary supplies and equipment for the service and grounds departments under the direction with the approval of the Community Manager
• Ensure OSHA (Occupational Safety and Health Act) standards are met at all times
• Always maintain a safe work environment and report any safety concerns/issues to the Community Manager, Regional Manager or Maintenance Operations Manager
• Maintain logs and records
• Maintain the required property uniform and always ensure a professional image and attitude at all times
• Seek educational opportunities and self-improvement for personal growth and development
• Work within budgetary guidelines when purchasing supplies or services
• Oversee and carry out the ongoing property preventative maintenance plan
• On call duties are required and overtime may be necessary periodically
• Complete required tasks such as required training, logs and reports in a timely manner
• Other duties as may be periodically assigned by the Community Manager or Regional Manager

• A clear understanding of business concepts, processes and the principles of strategic thinking
• Comprehensive knowledge and understanding of multifamily operations including people management, financial reporting, problem solving, sales, maintenance and resident relations
• Must be able to access all apartment homes and parts of the community to show the home to potential residents; inspect all areas of community, etc.
• Ability to visually inspect apartment homes, grounds, and other aspects of the community to determine that standards are met
• Knowledge in maintenance to include carpentry, electrical, plumbing, heating and cooling systems, painting, drywall, buffing and…