Strategic Administrative Operations Manager

ADMINISTRATIVE SUPPORT MANAGER RESUME EXAMPLE

Updated:
Jun 24, 2025 - An Administrative Support Manager oversees clerical support functions, developing departmental goals in consultation with supervisors. Leads staff recruitment, training, and retention efforts, ensuring optimal resource utilization and operational efficiency. Collaborates on policy development, budget monitoring, and safety compliance, while providing leadership to ensure smooth daily operations and adherence to regulatory standards.

Job Summary:

• Monitors secretarial ratios, in partnership with the Director of Administration, works to ensure compliance with Firm’s ratio targets, prepares monthly ratio reports.
• Ensures coverage for after hours and weekend work, closings, off-site assistance for trial support and special projects
• Works with practice group leaders on office logistics to provide the most effective support for attorneys while maximizing use of secretarial staff.
• Directs and manages the work of the floater secretaries and other groups
• Organizes and conducts secretarial seminars and general meetings, keeps staff informed of all appropriate information.
• Establishes clear expectations, sets direction and priorities, ensures that work levels are balanced among all staff.
• Manages secretarial and/or attorneys issues, mediates disputes between secretaries and between attorneys and secretaries, resolves issues in a timely manner.
• Facilitates the development of staff by providing opportunities and support, provides timely feedback on work product.
• Regularly coaches, evaluates, and recognizes staff performance and accomplishments.
• Counsels secretaries regarding work performance, attendance, or behavioral issues, prepares documentation
• Counsels, disciplines, terminates employees as necessary in collaboration with Human Resources.
• Rewarding and disciplining employees, addressing complaints and resolving problems.

Skills on Resume:

• Staff Coverage Management (Hard Skills)
• Office Logistics (Soft Skills)
• Work Delegation (Soft Skills)
• Staff Seminars (Soft Skills)
• Staff Development (Soft Skills)
• Performance Evaluation (Hard Skills)

Job Summary:

• Oversight of notary certifications and compliance to ensure notaries are current on licenses and payment requests are approved.
• Oversight and execution of employee events and activities related to the support teams and other groups
• Leads by example, establishes clear expectations, sets direction and priorities, ensures that work levels are balanced among all staff
• Resolves internal staff issues in a timely manner, keeps staff informed of all appropriate information, builds effective team, delegates at appropriate level.
• Develops and implements staffing plans, manages secretarial assignments.
• Works with office management and practice group leaders to develop staffing configurations consistent with workflow and support requirements of practice group and office.
• Maintains master secretarial schedule, manages daily desk coverage and overflow requirements to ensure effective delivery of services and utilization of staff.
• Ensures adequate evening and weekend coverage.
• Reviews and approves secretarial vacation requests to ensure adequate coverage.
• Ensures floaters, floor secretaries and temporary staff have the training and information necessary to support assignments.
• Engages temporary staff as needed, processes and approves related invoices, monitors expenses.
• Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance

Skills on Resume:

• Notary Compliance (Hard Skills)
• Event Management (Soft Skills)
• Leadership (Soft Skills)
• Staffing Planning (Hard Skills)
• Schedule Management (Hard Skills)
• Training and Development (Soft Skills)
• Temporary Staff Management (Hard Skills)

Job Summary:

• Facilitates the development of staff by providing opportunities and support, provides timely feedback on work product, regularly coaches, evaluates, and recognizes staff…