Director, Global Support Operations

Director, Global Support Operations - US

Job Category
:
Franchise Support

Requisition Number
: DIREC
003058

• Posted :
  January 14, 2026
• Full-Time

Showing 1 location

Overview

The Director of Support Operations is responsible for leading a scalable, insight-driven operating model that strengthens customer experience while improving business efficiency and growth outcomes. This role focuses on expanding customer-facing service offerings, reducing cost-to-serve, and operationalizing fee-based services through smarter systems, processes, and cross-­functional collaboration. With a strong management layer in place, this leader operates at the strategic level designing infrastructure, guiding priorities, and driving enterprise-level impact.

Key Responsibilities

Operational Strategy & Business Optimization

• Design and scale support operating models that support growth, margin improvement, and service expansion.
• Identify and implement opportunities to lower cost-to-serve through automation, process standardization, and smarter tooling.
• Establish consistent operating standards across internal and external service teams.

Insights, Performance & Decision Support

• Build executive-ready reporting, dashboards, and performance narratives.
• Translate customer and operational data into business insights that can be acted upon.
• Mature early‑warning systems to surface operational risk and opportunity.

Cross-Functional Leadership

• Partner with Product, Engineering, Sales, Marketing, and Operations to reduce friction, remove blockers, and enable growth.
• Lead enterprise initiatives that improve customer experience and make it easy for our customers.
• Influence cross‑departmental teammates through clear and data‑backed recommendations.

Organizational Effectiveness

• Enable and develop managers to lead daily execution while strengthening accountability and autonomy across the organization.
• Scale onboarding, knowledge management, and operational readiness to support growth.
• Ensure performance consistency across internal and partner‑delivered teams.

Customer‑Led Business Strategy

• Proactively identify customer and operational risks before they impact experience.
• Champion effort reduction and experience‑led decision making across the business.
• Position Support Operations as a strategic growth partner rather than a reactive function.

What Success Looks Like

• Increased revenue enablement without proportional headcount growth
• Faster, more predictable service delivery through disciplined operating models
• Strong alignment and performance consistency across teams
• Clear, trusted insights that shape company strategy
• Customer Operations recognized as a driver of growth and operational maturity

$125,000 - $145,000

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level, experience, industry specific knowledge, education/certifications, or geographic location. The offer rate represents one component of the RE/MAX, LLC total compensation package. Employees will also receive a number of benefits as listed below. Other compensation for this position may include bonus eligibility.

• Competitive Medical, Dental, and Vision benefits
• Retirement plans with optimal company match
• Educational Assistance
• Mental Health support program
• M.O.R.E. Events offered in‑person and virtually
• Employee Resource Groups
• Community Engagement
• Diversity, Equity, and Inclusion
• Parenting
• Remote

Now is your chance to become part of a world‑class, industry leading organization. RE/MAX Holdings, Inc. is a business that builds businesses. We provide the tools, education and tech to our real‑estate network, which includes RE/MAX and Motto Mortgage franchises, agents, brokers, and consumers. Join us and build a career where your contribution is heard and important.

RE/MAX Holdings, Inc. is proudly headquartered in Denver, Colorado. Certain roles may be location specific, however in addition to Colorado, we welcome qualified candidates in the following states:
Arkansas, California, Florida, Georgia, Illinois, Massachusetts, Michigan, Ohio, and Texas!

RE/MAX Holdings, Inc. is proud to be an equal opportunity employer committed to…