Senior Manager, Special Projects and Executive Initiatives

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Reporting to the Chief of Staff for Global Workforce Skills and Talent Readiness, this role serves as a strategic partner in the Executive Office, driving execution on high‑priority initiatives and ensuring organizational accountability across our most critical work streams. As part of the Global Learning and Development (GLD) organization, you’ll work at the intersection of strategy and execution, supporting our mission to pioneer AI skilling and talent readiness for 3 million learners worldwide.

This role is for someone who thrives in ambiguity, excels at executive‑level communication, and can independently take problems from identification through to solution.

GLD is on a mission to drive platform revenue and product adoption by building the AI‑ready workforce the world needs and our strategy demands. Through Service Now University, we’re working toward our goal to future‑skill 3 million customers, partners, and employees by 2027, turning talent into a growth engine.

• Field and execute special projects from senior leadership – the complex, cross‑functional work that doesn’t have an obvious organizational home.
• This includes supporting Service Now University expansion efforts, strategic hiring and organizational restructuring, leadership offsite planning and follow‑through, and executive‑level initiatives that require immediate attention.
• Identify problems, develop solutions, and drive execution independently.
• Act as an extension of the Chief of Staff, anticipating needs and solving problems before they escalate.
• You’ll serve as a force multiplier for the Executive Office, providing thought partnership to team members on complex work streams and helping establish operating rhythms that increase overall impact.

• Develop executive‑level presentations, decks, and briefing materials for key internal and external stakeholders, ensuring consistent messaging around our AI‑native learning positioning and strategic priorities.
• This includes supporting board meeting preparation, senior leadership engagements, and strategic external relationships.
• Manage critical stakeholder relationships and establish reporting cadences that demonstrate organizational value and impact, supporting our work with Fortune 500 companies and strategic partners.

• Support the Chief of Staff in driving discipline and accountability for GLD’s organizational objectives and key results by working with VP‑level leaders and their teams to ensure consistent tracking, updates, and reporting.
• Help maintain organizational goal‑setting rigor by surfacing risks and opportunities proactively, and partnering with leadership to improve execution across the organization.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• 6‑8+ years of experience in strategic roles such as chief of staff functions, management consulting, program management, or similar high‑impact positions.
• Strong executive presence – you can engage confidently with senior leaders, represent the Executive Office professionally, and navigate complex organizational dynamics with credibility.
• Outstanding written and verbal communication skills, including experience…