Senior Manager of Sales and Programing Denver Performing Arts Complex - Denver Arts

Senior Manager of Sales and Programming for the Denver Performing Arts Complex - Denver Arts and Venues

Join to apply for the Senior Manager of Sales and Programming for the Denver Performing Arts Complex - Denver Arts and Venues role at City and County of Denver
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The City and County of Denver offers a competitive salary commensurate with education and experience. Full‑time employees enjoy generous benefits, including:

• A guaranteed life‑long monthly pension, vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned in the first year plus 11 paid holidays, 1 personal holiday, and 1 volunteer day per year
• Competitive medical, dental, and vision plans effective within 1 month of start date

Denver Arts and Venues enriches and advances Denver’s quality of life and economic vitality through premier public venues, arts, cultural, and entertainment opportunities. DAV operates renowned facilities such as Red Rocks Park and Amphitheatre, the Denver Performing Arts Complex, Colorado Convention Center, Denver Coliseum, and McNichols Civic Center Building, and oversees cultural investments and grant programs—including Denver’s Public Art Program.

Denver Arts and Venues is deeply committed to an equity, diversity, and inclusion (EDI) practice that closes access gaps in arts and culture with urgency and accountability.

• Oversee the full sales lifecycle and contracting process—including certificates of insurance, deposits, amendments, and settlements—for key venues at the Denver Performing Arts Complex.
• Manage inbound booking inquiries and lead clients from initial contact to executed agreement, coordinating with operations and production teams.
• Build and maintain strong relationships with resident companies, promoters, corporate partners, event planners, city agencies, and community organizations.
• Partner with Resident Companies to coordinate calendars and maximize booking opportunities while supporting their artistic missions.
• Develop sales strategies and pricing models informed by data, client insights, and market trends.
• Lead site tours and client consultations, presenting venues and services effectively.
• Respond to all client inquiries within 24 hours and create detailed event estimates and proposals.
• Negotiate and execute user and service agreements, ensuring compliance with city policies and legal standards.
• Collaborate with finance and the city attorney’s office.
• Oversee booking software (FASTbook) and venue calendars to ensure accuracy, accessibility, and operational alignment.
• Maintain comprehensive client records and event documentation.
• Act as the sales lead for high‑profile, complex events, ensuring flawless execution and client satisfaction.
• Lead, mentor, and evaluate the Contract Administrator and Program Coordinator within a high‑performance, value‑driven environment.
• Support recruitment, onboarding, and professional development for team members.
• Establish and track performance metrics for sales, bookings, and programs to ensure service excellence and continuous improvement.
• Review event settlements to ensure accuracy and profitability.
• Resolve escalated client or citizen complaints, maintaining professionalism and organizational integrity.
• Collaborate with the Venue Director, Operations, Production, Marketing, and Finance teams for efficient and sustainable event execution.
• Partner with marketing on strategies that enhance event visibility and audience engagement.
• Stay current with industry trends, technologies, and best practices through professional training and engagement in trade organizations.
• Maintain working knowledge of theatrical production, including lighting, sound, stagecraft, and rigging.
• Understand food & beverage operations, catering, concessions, and vendor contracts.
• Demonstrate familiarity with ticketing systems, box office operations, and marketing fundamentals.
• May be asked to participate in the manager‑on‑duty program.
• Perform other duties as assigned.
• Occasionally attend evening and weekend events to maintain client relationships and comprehensive venue understanding.

• Bachelor’s degree in business, Performing Arts Administration, Hospitality, or related…