Director Of Operations

Overview

Reports to: Vice President of Operations

FLSA Status: Exempt

Job Classification: Salaried Management Personnel

The Director of Operations (DO) teaches and enforces the standards and exercises judgment and decision making within the policies, practices, and procedures described in Company guidelines. The position of DO will often require the individual to be on call, meaning they must be able to work long irregular hours, including unscheduled work days, as needed, for proper functioning of the business.

Responsibilities

• Increasing sales and profits
• Initiating and follow-up on store plans to build sales and profits
• Communicating promotional activities to managers
• Making recommendations to the VP to improve and enhance the companys image and its sales
• Execution and follow-up on financial plans as assigned
• Approving store sales and labor budgets
• Working with Director of Maintenance on company store maintenance issues
• Monitoring labor availability in area
• Forecasting needs and maintaining management staffing plan to ensure management stability
• Overseeing manager training, tracking manager turnover, and promoting manager retention
• Training store management in new products and procedures, in systems to guide store operations and cost controls, and in standards of quality, service, cleanliness and guest courtesy

Food and service quality

• The DO is also responsible for food and service quality. These responsibilities include, but are not limited to:
• Monitoring quality of products and taking corrective action as necessary
• Monitoring store systems by way of monthly evaluation
• Evaluating service times and taking corrective action as necessary
• Monitoring systems established to ensure cleanliness standards are met
• Monitoring and taking corrective action to maintain sanitation and safe food handling procedures
• Monitoring guest service and satisfaction

Administrative duties

• The DOs administrative duties include, but are not limited to:
• Maintaining accurate weekly/monthly accounting figures and assuming other administrative functions as needed
• Ensuring compliance with all administrative requirements

The DO is expected to have a thorough knowledge of each of the following areas:

• bURGER KING operating systems and procedures
• Company policies and procedures
• Profit and loss (P & L) analysis and corrective measures
• Supervisory practices
• Planning and budgeting
• Interviewing practices
• Training and development practices

Qualifications/Skills and Knowledge Requirements

• Excellent verbal and written communication skills.
• Excellent organizational skills and interpersonal skills.
• Ability to use PC and widely used software packages, e.g., spreadsheets (Excel), word processing (MS Word).
• Ability to learn new software packages as necessary.
• Ability to meet deadlines; accomplish work in order of priority; professionally maintain composure and effectiveness under pressure and changing conditions.
• Ability to learn new duties and adjust to new situations encountered on the job within a reasonable amount of time.
• Ability to negotiate conflict and maintain constructive working relationships with people at all levels of an organization (both inside and outside the company).

Work Experience

• Minimum of five years senior management experience in quick service restaurant field.