Director - Field Operations

What you’ll do

When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – we got you!

The Director, Field Operations, leads a team of 5-8 Field Operations Managers in a defined geography responsible for 12-15 franchise organizations that range in size from 6-75 units, making up a portfolio of roughly 700 restaurants. The Director is personally responsible for the performance of assigned franchise entities in the territory, ensuring their teams are conducting restaurant visits and quarterly business reviews to assess performance against the Model of Excellence and assess capability for Growth Readiness.

The Director trains and develops the team to conduct Wendy’s Done Right Visits at assigned restaurants, driving the adoption of One Best Way to operate. The Director is a franchisee profitability and operations expert spending their time at the entity level to enhance franchise profitability while the team focuses on restaurant operations and four‑wall EBITDA growth.

Consistently demonstrate Wendy’s values and leadership behaviors to build positive business relationships with key partners including field leadership teams, Franchise Owner/Operators, QA partners, marketing, and other functional partners to drive the primary goal of sales & profit growth, new restaurant growth, and an excellent customer experience.

• Provides leadership to Franchisee community, recommending approaches to improve financial health of the organization; uses data and analytics from functional partners and Wendy’s Done Right Assessments to guide their decision‑making, problem‑solving and time allocation to drive franchisee performance against the Model of Excellence scorecard.
• Leads and motivates team of Field Operations Managers to drive customer centric culture that improves Operations and achieves annual targets; includes restaurant visits frequency according to performance and conducting twice annual Wendy’s Done Right Visits in assigned restaurants.
• Accountable to positively influence and drive solutions with Franchisees to align and maintain core systems with operational standards, improve customer satisfaction, increase SRS and Digital sales growth, customer counts growth, food safety, capital re‑investment, remodeling and new restaurant development targets.
• Provides leadership considerations with assigned Franchisee’s on development sites in partnership with Development team and completing FZ assessments.

• Works directly with Franchisees to grow their enterprise profitability by leveraging Margin Sprint initiatives; maximizes P&L control and implementing Wendy’s recommended systems & tools across their entity restaurants.
• Leverages Model of Excellence Scorecard for P&L benchmarking to set goals and practices to improve the entity’s financial health. Follows up consistently with Franchisee to ensure those recommendations are implemented accordingly.
• Effectively utilizes corporate resources, strategic partnerships, peers and support functions to achieve business goals.
• Conducts Quarterly Business Reviews and Growth Readiness Assessments across an assigned group of franchisee entities that own between 5 and 75 restaurants. The quarterly reviews include goal setting requiring follow up by the Director to ensure entities progress to operating Model Restaurants while curating an organization that is consistently growth ready.
• Effectively utilizes restaurant services, finance, strategic partnerships, peers and support functions to develop EBITDA optimizing strategies to achieve industry leading ROI for franchisees.

• Manage and develop direct reports:
  Field Operations Managers.
• Partner effectively with restaurant support functions as needed.
• Work cross‑functionally to develop and grow assigned Franchisees within…