Senior Service Technician

Overview

The Senior Service Technician reports to the Service Manager, and is responsible for performing a wide range of HVACR servicing jobs for industrial, commercial, and residential customers.

• 401(k) matching
• Company parties
• Competitive salary
• Careers Advancement Opportunities
• Flexible Scheduling
• Competitive Compensation
• Year-Round Work
• Spiffs, Rewards, & Employee Contests

• Decisive, tactful, dependable individual who communicates well with all customer groups, and can accurately diagnose and efficiently complete work for the mutual benefit of the customer and Controlling Systems.
• Represented duties include: assisting the Service Manager in planning, organizing, motivating, coordinating resources in support of departmental jobs, assignments, and sales.
• Lead by example an ad hoc service team in the timely, efficient, and profitable accomplishment of assigned jobs or tasks.
• Performing special and complex service jobs without assistance, including periodic on-call duties as required.
• Train Service Department and other Controlling Systems employees on service-related topics, including call-back prevention, servicing tips, and equipment protocols.
• Conduct quality control inspections of service jobs, monitor the technical progress of newly assigned service employees, including start-up oversight.
• Conduct point-of-work sales of Indoor Air Quality services, unit components, unit replacements, add-on units, and residential service contracts.
• Develop lead referrals for Controlling Systems sales staff.
• Conduct non-service, lead-tech level work in support of the Indoor Air Quality and Installation Departments, as assigned.
• Assist the Service Manager with administration, dispatching, and on-site evaluation work.
• Perform related duties as directed by the Service Manager.

• High school graduate and graduate of a post-secondary HVACR program of instruction of two or more years in duration.
• Five or more years of successful and full-time HVACR experience, either as a commercial service or commercial installation technician.
• Good oral and reading skills, including the ability to read and apply manufacturers' instructions and to clearly communicate with residential, commercial and industrial customers, suppliers, and all Controlling Systems employees.
• Physical ability to perform all duties noted above under the conditions, circumstances and extreme weather found in (state).
• Interest and initiative in maintaining and advancing HVACR skills through self-study, company training, manufacturers' workshops, and other professional development activities.
• Current (state) operator's license and the ability to operate all vehicles in the corporate fleet within 30 days of initial employment. Incumbent must be insurable by current Controlling Systems insurance carrier.
• Interest, initiative and ability to be trained in low-key point-of-service sales techniques, including developing sales leads, sales of unit replacements, add-on units, IAQ services, and service contracts.
• Ability to work under pressure of time, non-standard schedule, supervision considerations, weather, customer needs, and backlog constraints.