Intake Specialist - Bilingual

Overview

Looking to become a team member at a top
- tier award winning personal injury law firm?

• Initial point of contact for clients by phone, text, and email
• Establish immediate rapport and assess potential cases, determining whether to move forward
• Promptly update case details in our systems (e.g., Filevine and Lead Docket) to ensure accurate, timely record-keeping
• Gather and review documents
  , photos, and other pertinent case information to support the legal team’s review
• Send and manage contingent fee agreements and client releases using our electronic platforms
• Issue decline letters within one day for non-viable cases

Office – onsite role

Shift Hours are Monday through Friday 9am – 6pm

• $49-58k plus bonus
• Comprehensive benefit package
• Medical, dental, and vision
• Paid Time Off (PTO)
• 401k with match
• Pet-friendly campus

• Minimum of 2 years as an Intake Specialist or in a related role at a personal injury law firm
  preferred
• Conveys confidence and empathy with potential clients
• Exceptional communication skills
  , both verbal and written, with the ability to handle sensitive information discreetly
• Strong organizational skills with keen attention to detail and the ability to multitask in a fast-paced environment
• Comfortable working independently and as part of a supportive team
• Experience with Microsoft Office;
  familiarity with Lead Docket and Filevine is a plus
• Bilingual fluency in Spanish and English required

• Committed – fearless, driven, accountable, resilient
• Mindful – measured, prudent, critical thinking, results oriented problem solvers
• Agile – continually improve, love to learn, flexible, creative
• Collaborative – kind, authentic, fun, compassionate, team player who loves to win