Technical Trainer

Overview

The Technical Trainer provides personalized and group training firm-wide for the use of firm systems, applications, workflows, and processes, as well as coordinating external and internal training programs for Holland & Hart business professionals, paralegals, and attorneys.

At Holland & Hart, you feel genuinely supported - surrounded by people who care about your life, your growth, and your well-being, creating a culture employees describe as deeply supportive and balanced. With generous benefits and a strong foundation built on community and inclusivity - reflected in the firm’s diverse, people-first environment;
Holland & Hart offers a stable, heart-centered place to build a meaningful career.

• Conduct and support technical software training and onboarding for new hires at Holland & Hart.
• Assist with design and delivery of computer-based and multimedia curriculum.
• Create and deliver group workshops, individual training sessions, and presentations to all levels within the Firm.
• Build online content in LMS and develop monitoring solutions to ensure employees are completing all core new hire learning paths and other assigned mandatory trainings, such as security awareness.
• Educate and guide users to support firm-wide adoption of AI tools by delivering training, resources, and guidance that help users integrate new technology into daily workflows.
• Work directly with department heads, practice groups, and other end users troubleshooting issues related to software applications and workflows.
• Update and maintain firm electronic training resources (e.g., portal, videos, blog entries, e-mail tips, as well as LMS curriculum and materials).
• Coordinate with other system stakeholders to resolve end user issues. Ensure that all assistance given follows department policies, procedures, and standards. Record all incidents in the firm’s IT ticket tracking system.
• Gathers feedback to make recommendations to increase training efficiency and effectiveness.
• Perform additional duties and tasks assigned, demonstrating flexibility and a commitment to supporting the firm’s overall objectives.

• Communication:
  Understands the importance of and demonstrates verbal, written, and non-verbal communications.
• Customer/Client
  
  Experience:
  
  Creates a consistent and exceptional experience for others, whether directly to external clients/customers or indirectly through internal support, that elevates the overall perception of the firm.
• Job Knowledge & Technical Skill:
  Demonstrates an understanding of objectives, duties, responsibilities, and expectations of the job with exceptional quality work.
• Team Player:
  Works within team and cross-functionally to meet required results.

• Two (2) + years’ experience as trainer, training facilitator, or similar role.
• Bachelor's degree in a relevant field or equivalent experience; master’s degree in education, Organizational Development, or a related preferred.
• Software training experience.
• Law firm experience preferred.
• Knowledge of AI concepts, tools, generative AI applications, or other rapidly changing technologies.
• Knowledge of adult learning principles, instructional design methodologies, performance metrics, and training evaluation methods.
• Familiarity with learning management systems (LMS) and e-learning tools.
• Strong communication and presentation skills.
• Knowledge of software applications, including Microsoft Office Suite and other training-related tools.
• Ability to travel and provide training/support to all Holland & Hart offices as necessary.

While performing the duties of this position, the employee must have the ability to sit, stand and/or walk for extended periods of time; manipulate (lift, carry, move) weights of at least ten (10) pounds; have repetitive wrist/hand/finger movement to work on a computer and/or related office equipment; speak clearly and concisely so listeners can understand; and regularly understand the speech of another person.

Professional office atmosphere. Sedentary work that primarily involves sitting or standing for…