Client Services Manager

TL;

DR Kharon is seeking a full-time, Denver or D.C.

-based Client Services Manager. This role requires in-office attendance at least 3 days per week.

• Acting as the first point of contact for client inquiries, addressing questions related to Kharon findings, platform functionality, content sources, and technical issues
• Onboarding and guiding new clients through the setup process, ensuring a smooth transition onto Kharon's platform.
• Providing personalized demonstrations of Kharon's features and functionalities tailored to client needs and assisting with initial data integration and customization according to client specifications.
• Conducting regular training sessions (webinars, one-on-one sessions) to educate clients on new features and updating training materials and resources to empower clients in maximizing their use of Kharon's platform.
• Coordinating with internal teams (tech support, content management, sales) to resolve complex issues promptly.
• Collaborating with and assisting the sales team to develop tailored proposals and pitches for upsell opportunities.
• Monitoring client usage patterns and behavior to identify opportunities for upselling additional products or services.
• Continuously educating oneself on Kharon’s evolving platform features, benefits, and service offerings.

• A Bachelor’s degree, preferably in Business, International Relations, Political Science, or a related field.
• Academic or professional exposure to global security, international relations, financial crime, compliance, or regulatory environments.
• 3+ years of experience in a client-facing role such as customer success, account management, or technical support, ideally within SaaS, fintech, regtech, compliance, or data services.
• Exceptional communication and presentation skills, with the ability to clearly explain complex concepts to a range of audiences.
• Demonstrated experience leading client onboarding, delivering product demos, and facilitating ongoing training through webinars or one-on-one sessions.
• A technically curious mindset with the confidence to troubleshoot, support light data integration, and quickly learn new systems or platforms.
• A foundational understanding of compliance frameworks such as anti-money laundering, financial crime and illicit financing, sanctions regimes, and environmental, social and governance standards.

Kharon is a highly disruptive and incredibly innovative organization that navigates risk at the intersection of global security threats + international commerce.

What does that mean? Great question.

Operating at the nexus of global security, Kharon is on a mission to revolutionize the current landscape. We take really complex data as it relates to global security and empower our clients to not only understand the risk associated with their potential business relationships but to operationalize that data so that they can make the best and most informed decisions possible.

From financial crimes and sanctions to export controls and threat identifications, our tools optimize protection against the types of risks that could otherwise be incredibly dangerous and excessively costly to any business. Serving many of today’s leading global financial and multinational institutions, Kharon products are the most powerful in the space with a precision and depth that is absolutely unparalleled.

When you look at any major global crisis event, we’re providing intelligence that’s at the heart of those circumstances. We connect the dots in a way that’s meaningful. Now, we’re experiencing unprecedented growth. As the world continues to evolve in complexity, so too does the demand for our products. Given the significance of our work and the increasing global reliance on our insights, we are looking for a Client Services Manager to join us as we work to shape the way businesses perceive and navigate global risks.

As a Client Services Manager at Kharon, you will be pivotal in ensuring a seamless onboarding experience, guiding clients through setup, and providing personalized demonstrations of our platform's features. You will assist with data integration, conduct regular training sessions, and…