ServiceNow Engineer-DHA

Overview

Summary IT Specialist (SYSADM) Service Now Engineer position(s) are being filled through the Office of Personnel Management's delegated Direct Hire Authority, open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments to the civil service. Current civil service employees would, therefore, be given new appointments to the civil service. Under the provisions of the Direct Hire Authority, Veterans Preference and the "Rule of Many" do not apply.

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This announcement serves as public notice. Applications submitted will be placed into a pool and will remain on file for selection as positions become available. Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed. Positions filled with applications from this pool will be placed into positions where Artificial Intelligence duties occupy the majority of the work performed.

Resumes exceeding two pages in length will not be considered; please visit the new resume guidance for more information. READ ALL SECTIONS OF THIS ANNOUNCEMENT IN ITS ENTIRETY. THIS INFORMATION IS CRUCIAL TO SUBMITTING A SUCCESSFUL APPLICATION. If you are qualifying based on education please follow the instructions in the Education Section of this announcement, including uploading a transcript. Failure to do so can disqualify you from further consideration.

Applicants must qualify for the series and grade of the posted position. Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. Your resume must provide sufficient experience and/or education, knowledge, skills, abilities, and proficiency of any required competencies to perform the specific position for which you are applying.

To qualify for the 2210 IT Specialist series, the applicant must demonstrate the following competencies:
Attention to Detail;
Customer Service;
Oral Communication;
Problem Solving.

Applicants for the GS-14 position must have at least 52 weeks of specialized experience at the GS-13 level, or equivalent, which is in or related to the work of the position to be filled, that has equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Such IT-related experience must include: planning, organizing, and monitoring Service Now-related workloads or projects, providing expert advice and support to organizational components and staff regarding Service Now IT Operations Management (ITOM) requirements, developing and implementing Service Now ITOM and ITIL-based standards, guidelines, and policies, integrating Service Now ITOM modules with legacy systems and performing Service Now-related database server configuration, migration, performance monitoring and tuning, security management and troubleshooting.

See announcement cutoff dates below under

How to Apply

. This announcement serves as public notice. Applications submitted will be placed into a pool and will remain on file for selection as positions become available. Vacancies may be filled for up to 6 months after the closing date of this announcement. Applicants may not receive notifications of referral status until the full 6-month eligibility period has elapsed.

The Social Security Administration's technology team plays a vital role in supporting the agency's mission to serve millions of Americans. We are responsible for the strategic planning, implementation, operation, and maintenance of the agency's computer systems and enterprise information technology infrastructure. Our team is dedicated to designing, building, testing, and delivering innovative technology solutions that ensure uninterrupted, 24/7 availability of critical services to the public.

Our technology environment is robust and dynamic, spanning agency data centers and hybrid cloud platforms. We provide continuous operations…