ServiceNow Technical Architect

Our client, a leading organization in digital transformation, is seeking a highly skilled Service Now Technical Architect / Business Analyst to join their team. As a key contributor to the Digital Asset Inventory (DAI) Transformation Project, you will play a vital role in migrating digital assets—including mobile applications, websites, domains, and social media accounts—to a centralized, auditable, and reliable system within the Service Now platform.

Your expertise will ensure that solutions meet business needs while maintaining technical excellence. This role offers an exciting opportunity to work on a high-visibility initiative that impacts the organization’s digital landscape.

Service Now Technical Architect / Business Analyst

Remote

• Lead and participate in workshops to gather functional and technical requirements, defining use cases for digital asset management.
• Create comprehensive solution design documents, user stories, and process flows to support project objectives.
• Design the CMDB class structure and data models necessary for effective digital asset inventory management.
• Perform hands‑on configuration of the Service Now platform to implement designed solutions, including automation workflows.
• Develop and execute test scripts for System Integration Testing (SIT) and User Acceptance Testing (UAT), coordinating with stakeholders to ensure quality and functionality.

• Minimum of 6 years of experience in Service Now platform architecture and business analysis.
• Bachelor’s Degree from an accredited institution.
• Extensive experience designing and configuring Service Now CMDB, including class structure and data modeling.
• Proven knowledge of IT Asset Management (ITAM) principles and processes.
• Excellent communication skills with the ability to engage both technical and non‑technical stakeholders effectively.

• Opportunity to work on a high‑impact digital transformation project.
• Collaborate with a dynamic and innovative team dedicated to excellence.
• Enhance your skills with a challenging and rewarding role in a growing organization.
• Be part of a supportive environment that values diversity and inclusion.
• Work in a location that fosters professional growth and development.

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!