ServiceNow Developer, Global

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

About Vantage Data Centers

Vantage Data Centers powers, cools, protects, and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across 19 markets in North America, EMEA and APAC, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Vantage's business is growing exponentially, through a combination of greenfield market expansion and acquisitions.

Business Operations Department

As part of the Vantage Mission Critical Operations team, the Business Operations Department ensures operational excellence across customer lifecycle management, lease administration, energy billing, and service delivery. We collaborate cross-functionally to support construction, commissioning, and daily operations of our data centers.

Position Overview

This position will be based on-site at our office in Denver, CO. in alignment with our flexible work policy. (3 days on site required, 2 days flexible).

We are seeking a Service Now Platform Developer to collaborate with global initiative teams on the strategic design, governance, and continuous evolution of our Service Now platform under the Mission Critical Operations organization. This senior-level role will serve as a developer for NA Operations Service Now enhancements and maintenance, driving scalable architecture, platform integration, and automation to support operational effectiveness across our global footprint.

Essential Job Functions

• Contribute to and act as a key stakeholder for the Service Now platform development for NA Operations, ensuring alignment with enterprise architecture, business goals, and operational priorities.

• Onboard and maintain Configuration Items (CIs) in the CMDB, ensuring data integrity and alignment with asset hierarchies and alarm management structures.

• Enforce and administer platform standards, including development best practices, data integrity rules, and integration patterns.

• Configure and optimize maintenance schedules in collaboration with key stakeholders using Work Order Management modules to support field operations and customer reporting.

• Collaborate with business stakeholders, product owners, and developers to translate complex requirements into robust Service Now solutions.

• Drive automation and workflow optimization for preventative maintenance, change management, incident response, and asset onboarding.

• Contribute towards improved business process maturity by identifying and prioritizing improvement projects and implementing changes to processes and operations to improve data capture.

• Collaborate on platform compliance with cyber security, architecture compliance, internal controls, audit requirements, and industry standards.

• Stay current on Service Now releases, industry trends, and emerging technologies, proactively identifying opportunities for innovation.

• Additional duties as assigned by Management

Job Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

• 3+ years of experience in Service Now platform architecture, development, and administration.

• Proven experience designing and implementing enterprise-scale Service Now solutions across multiple modules (Request, Case, Change, FSM).

• Deep understanding of CMDB architecture, ITIL processes, and asset lifecycle management.

• Proficiency in JavaScript, Flow Designer, Business Rules, UI Policies, and Data Import Sets.

• Demonstrated ability to work with cross-functional teams and collaborate on complex platform initiatives.

• Strategic thinker with a hands-on approach to problem-solving.

• Passion for operational excellence and continuous improvement.

• Travel required is expected to be up to 5% but may increase over time as the business evolves

Certifications

• Service Now Certified System Administrator (CSA) - Required

• Service Now Certified Application Developer (CAD) - Required

• Field Service Management Implementer (CIS) - Preferred

• Experience with the critical facilities or operations industry.

• ITIL v4 Foundation or higher - Preferred

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally…