Digital Operations Specialist

Founded in Denver in 1987, QED aims to provide high-quality electrical products and services to the industry. QED employs over 500 associates across 18 branches within Arizona and Colorado to serve commercial and residential contractors, industrial facilities, and OEM businesses.

At QED, we embrace what makes us unique. As a company with local roots and global reach, we excel at the diversity of our Associates and the different ways each of us contributes to our success. What keeps us at the forefront of progress? OUR PEOPLE. No matter where they work or who they are, we trust their individual skills and qualities and give them everything they need to reach their full potential.

Serve as lead on digital and eCommerce operations. Develop, maintain, and implement strategies and operational efficiencies to help drive adoption of QED's digital business and eCommerce solutions. Create and manage system-to-system eCommerce profiles and mapping, engage Sonepar USA integration partners for customer eProcurement setup, collaborate with internal teams to optimize product visibility and ensure web catalog accuracy, and manage new and existing digital customer accounts.

Although this position reports to the Marketing director, there is no correlation between the role and the marketing department.

Considering candidates in the Denver, CO & Mesa, AZ markets.

Video on QED's Digital Job Center platform that this role will manage. QED Digital Job Center

What you'll do:

• Customer Development:
  Develop an understanding of customer business systems and how to integrate QED's digital solutions. Serving as a backup to Digital Business Development Managers, help customers use digital solutions to become more efficient in their day-to-day activities.
• Profile Creation:
  Work with Inside Sales Representatives and Digital Business Development Managers to create system-to-system profiles, map products and orders accurately, and sustain usage of the tools. Recommend internal process enhancements and efficiencies.
• eProcurement Integrations:
  Work closely with the Sonepar USA Integration team and customers to ensure EDI and Punchout integrations are implemented cleanly. Collaborate internally with Operations and Eclipse ERP support to ensure automatic notifications are configured and delivered correctly.
• Digital Development:
  Resolve digital product or service problems by clarifying the customer's or branch team's issue; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; and follow up to ensure resolution.
• Web Maintenance:
  Serve as lead for customer and product clean up. Schedule and manage regular calls with Purchasing, Credit, Eclipse ERP support, and Pricing departments to ensure data is being effectively managed.
• Ensure an efficient account creation process from start to finish, including new account requests, setup, and authorizations using Web Admin tools, the Eclipse ERP, the Conexiom platform, and/or third-party EDI portals.
• Platforms to manage and optimize include:
  Solar Eclipse, CRM/SSM, Wrike, eProcurement Portals, and Conexiom.

What you'll bring:

• Bachelor's Degree (B.A. or B.S.) in business, marketing, or technology-related field

• Digital business, eCommerce, or technology experience required

• Equivalent combination of education and experience specifically related to the position (ERP platform, business-to business environment, eCommerce, electrical distribution, etc.)

• Previous experience in manufacturing, distribution, lighting, or similar industry.

• Must be a self-starter with the ability to work independently and with little supervision.

• Must demonstrate good time management skills.

• Must possess strong planning, organizational and execution skills.

• Must have the ability to set goals and meet deadlines.

• Must possess excellent customer service skills.

• Must demonstrate ownership of assigned responsibilities and ability to get the job done correctly and in a timely manner.

• Must possess a proactive and positive team approach to problem resolution.

• Must have the ability to establish strong working relationships with co-workers and…