IT User Support Specialist

First line of IT support for all internal end users. Provide world class support to our in-house end users and field personnel on a variety of issues and ensure the continuity of the computer services throughout the company. Responsible for departmental helpdesk processes and standards. Provide telephone and desk support for all software programs, applications and hardware support, build and upgrade PCs, set up new users with network access, as well as resolve issues involving viruses, email, security, connectivity, and computer performance.

IT User Support Specialists must also utilize AI-enabled tools (e.g., chatbots, documentation automation, analytics assistants) to improve efficiency, accuracy, and streamline routine tasks while following company AI governance and data privacy standards.

Tungsten Automation's Intelligent Automation software platform helps government agencies transform information-intensive business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine Generative AI, Knowledge Management, Intelligent Document Processing, Process Orchestration, mobility and engagement, and analytics to ease implementations and deliver dramatic results that mitigate compliance risk and increase competitiveness, growth and profitability—particularly crucial for highly regulated industries facing complex compliance requirements.

No other software vendor offers a platform of complementary technologies integrated into a scalable, manageable software platform, positioning us to grow and dominate the process automation space.

While the job description describes what is anticipated as the requirements of the position, the job requirements are subject to change based upon any changing needs and requirements of the business.

• Process oriented with the ability to lead, follow through on projects, tasks, and reporting.
• In-depth understanding of the latest Windows Operating Systems, Office 365 and underlying applications.
• In-depth PC hardware, installation/troubleshooting techniques and extensive peripheral device knowledge including iPhone/Android devices, Printers, Lenovo and Dell computer hardware.
• Basic network troubleshooting skills.
• Maintain Help Desk Tickets and routing to appropriate responsibilities.
• In-depth working knowledge of Microsoft Windows, Windows 10/11.
• Hands-on experience with Microsoft Azure, including managing cloud services, configuring virtual machines, and maintaining cloud-based solutions.
• Knowledge of telecommunication skills; both telephony and mobile devices.
• Excellent end user communication skills.
• Skills in prompting AI systems and assessing output quality.
• Ability to leverage, develop and scale to the needs of the needs of the department.

• A college degree with a technical training background with an A+ certification, MCP, equivalent certification, or 5 years of on the job experience.
• This role will be on-site five days per week in our Denver, CO office, opening this summer. Until then, the position will be fully remote.

The base salary range for this role, across the US, is $68,000 - $72,000. Your actual base pay within this range will be determined by your work location as well as skills, qualifications, experience, and relevant education/training. The range provided reflects only the base salary for the role and does not include benefits.

Tungsten Automation Corporation, Inc. is an Equal Opportunity Employer M/F/Disability/Vets.