Director Business Intelligence

The Business Intelligence Director will partner with in-venue operations at Ball Arena in Denver, CO. The Director will support concession, retail, and operations decision‑making, working side‑by‑side with hospitality leadership to drive intelligent impact, shape strategy, and inform innovation. By delivering a suite of insights and analytics services, the role will help improve efficiency, effectiveness, and resiliency of the business. Backed by a center of excellence within Legends Global Insights, the Director will serve as an on‑the‑ground ambassador, ensuring quality standards are maintained in every step of the operations.

In addition to planned consulting services and ad hoc work, the role will drive innovation and adoption of operational best practices.

• Provide strategic leadership and operational guidance for KSE transformation efforts, fostering growth and enhancing operational efficiency
• Collaborate with regional leadership to implement the strategic vision for business intelligence and insights, including the implementation of new technology
• Deliver insights, business intelligence and analytics services to in‑venue stakeholders
• Develop specific venue knowledge, including physical configuration, proposed technology, and operational processes
• Leverage reporting (heat maps, dashboards, presentations, status updates) standards and formats for partner and operator end‑use
• Support monthly business and post‑event reviews to share performance updates and identify opportunities
• Develop and deploy optimal pricing, product, placement, and promotion strategies for concessions and premium points of distribution
• Communicate key guest insights and potential action items
• Analyze and build solutions around variable labor and cost of sales management
• Experiment, testing pivots, and change initiatives in partnership with venues
• Inform innovation and operational excellence initiatives to enhance guest experience and profitability
• Support the strategy development of new technology initiatives
• Support or directly complete ad‑hoc analytics projects as needed or required

To perform this job successfully, the candidate must be able to perform each essential duty at the highest levels. The requirements below represent knowledge, skill, and ability.

• Must have prior experience communicating statistical findings and/or complex ideas to a non‑technical audience
• Must have prior experience using Excel, SQL, R, Python, and/or Power
  
  BI for analysis and visualizations
• Must be able to share examples of using data to solve complex problems
• Able to simultaneously manage a high level of detail across multiple projects
• Able to manage stakeholders and tasks independently, managing time effectively
• Able to maintain customer confidentiality and work well within a team environment
• Self‑starter who is eager to learn the business and drive proactive insight
• Excellent interpersonal, verbal, and written communication skills; ability to communicate effectively at all levels, both internally and externally
• Between 3‑6 years of experience in quantitative, analytical consulting, and/or client‑facing businesses, as well as experience interacting with organizational leadership
• Master's Degree preferred in business analytics, statistics, economics, or a related field

Competitive salary range of $135,000 - $145,000 plus bonus potential, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid vacation, and 401k.

Location:

On‑Site Ball Arena, Denver, CO