Tier 1 IT Support

Compensation:

$20 - $24 /hour, depending on experience

Fully Remote

Inceed has partnered with a great company to help find a skilled Tier 1 IT Support to join their team!

Are you ready to dive into the world of IT support with a dynamic team? We're looking for a Tier 1 IT Support Technician to tackle exciting challenges and make a real impact. This role offers the chance to work remotely, solving everyday IT issues and ensuring smooth operations. Join us and be part of a team that values innovation and growth!

• Provide technical support to users remotely
• Assist with POS systems and pen pad issues
• Resolve network and printer problems
• Log and escalate tickets as needed
• Collaborate with Tier 2 support for complex issues
• Follow documentation for troubleshooting

• Basic experience with computers
• CompTIA+ certification or equivalent
• Reliable in logging and escalating tickets Nice to Have
  
  Skills & Experience:
  • Knowledge of POS systems
  • 3 different medical health insurance plans, dental, and vision insurance
  • Voluntary and Long-term disability insurance
  • Paid time off, 401k, and holiday pay
  • Weekly direct deposit or pay card deposit
  Other Information:
  • Interview process includes two rounds
  • Schedule:
    
    Thursday - Monday (8-5)

  If you are interested in learning more about the Tier 1 IT Support opportunity, please submit your resume for consideration. Our client is unable to provide sponsorship at this time.

  Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.